The ones that do get filed usually go late. Central reads every denial, finds the documentation that was missing, and a specialist drafts and files the appeal before the clock runs out.
4.8 /5 across 200+ reviews
Worked, not queued.
Wing has run operations inside businesses for years. Central is the agent layer on top of that workforce.
Of denials trace to prior authorization, the second largest category
Of front-office AI priority goes to prior auth, the lowest of the four, despite the cost
Revenue at risk on a single denied biologic authorization in oncology
A denial is not a dead claim. It is a claim with a deadline.
A day on the desk.
What 24/7 actually looks like. Illustrative, based on the volumes practices tell us they run.
6:00 AM
Overnight determinations
Every response that landed overnight is retrieved, read and filed against its deadline.
8:40 PM
The 3-day clock
A Humana peer-to-peer with three days left is booked and prepared before it expires.
1:10 PM
A denial arrives
Read, gap identified, documentation pulled from the chart within the hour.
4:25 AM
An appeal goes out
Drafted by a specialist, signed by your clinician, filed and tracked.
11:00 PM
Nothing ages quietly
Open appeals are re-checked. Nothing sits in a queue waiting for someone to notice.
The agent does one half.
Our people do the other.
You are not buying software with gaps in it. You are buying the outcome, and both halves are included.
Retrieves and reads determination letters
Extracts outcome, reason and appeal deadline
Tracks every open appeal against its clock
Pulls the supporting documentation from the chart
Writes the result back into your system
Flags patterns by payer and denial reason
Everything that needs judgment.
Judges whether an appeal is worth filing
Writes the clinical argument
Books and prepares the peer-to-peer
Handles the payer that will not engage
Escalates the systemic problem rather than re-appealing it forever
Both are included in one price. Your team does not get handed the leftovers, and you do not hire anyone to cover the difference
Integrate with 8,000+ apps instantly
Central works with the tools your business already uses. Leads, calls, messages, meetings, tasks, payments, and CRM data stay in sync automatically.
Wing brings the people.
Central brings the agents.
We were the ones clicking. Wing has run administrative operations inside businesses for years, and Central is the agent layer we built on top of that workforce.
Trained people who already run healthcare back offices
Ten thousand companies served. Specialists who work denials, appeals, peer-to-peers and the calls that need a human voice.
Agents that work the portals and practice systems
Signs in, submits, chases a determination and writes the result back. Runs nights, weekends and holidays without a queue forming.
Questions, before you book.
Pick a slot in San Antonio.
Twenty minutes. No deck. Name them and we will show you one running.
BAA signed before any patient data moves. You see our security documentation first.
