More work finished. Not more people hired.
The work around the work grows every time your organisation does.
SOC 2 · HIPAA · ISO 27001 · 10,000+ companies served by Wing
Customer operations
Every customer conversation, handled end to end
Answered, booked, verified and chased, in the software your team already logs into. Deepest in healthcare, running across eighteen industries.
Sales management
Revenue teams and the work after the call
Calls captured, the CRM written, follow-ups drafted and quiet deals surfaced, inside HubSpot, Salesforce or Pipedrive.
What Central does
Six jobs, one operating layer.
Whatever the industry, the work divides the same way: the repeatable part an agent can run indefinitely, and the part that needs a person.
01 — Answer
Every call, message and booking
Phone, SMS, WhatsApp, web and email answered on the first ring, at any hour, and booked into the system you already run.
Agent02 — Verify
Coverage and eligibility
Plan, copay and remaining deductible confirmed before the visit, including the payers whose portals need a phone call.
Agent03 — Authorise
Prior authorization end to end
Requirements checked, documentation assembled, filed in the payer portal and chased to a determination.
Agent, then specialist04 — Recover
Denials, appeals and payer follow-up
Read, categorised and worked against filing deadlines, with a specialist writing the argument.
Specialist05 — Sell
The work after every sales call
Notes, CRM fields, follow-ups and sequences written and sent, inside HubSpot, Salesforce or Pipedrive.
Agent06 — Escalate
Anything that needs a person
Multi-factor logins, distressed callers, peer-to-peers and negotiations go to a trained specialist.
SpecialistThe operating model
Work enters. Central completes it.
Not a tool your staff have to operate. An accountable workflow, with a record of every action and a named owner for every exception.
01 — Work enters
Where it already arrives
A call, a fax, a referral, a payer portal, a worklist or a meeting. Central picks work up in the channels your organisation already uses.
02 — Agents execute
The repeatable part
Signing in, assembling documentation, submitting, chasing, booking and writing the system of record back. Nights, weekends and holidays included.
03 — People finish it
Everything else
Denials, appeals, peer-to-peers, multi-factor challenges and the calls that need a human voice, with the context attached.
Who you're talking to
Wing brings the people. Central brings the agents.
We were the ones clicking. Wing has run administrative operations inside businesses for years, and Central is the agent layer we built on top of that workforce.
The workforce
Trained people who already run healthcare back offices
Ten thousand companies served. Specialists who work denials, appeals, peer-to-peers and the calls that need a human voice.
The agent layer
Agents that work the portals and practice systems
Signs in, submits, chases a determination and writes the result back. Runs nights, weekends and holidays without a queue forming.
Wing delivers Central. You are not buying software and then staffing it separately.
Proof
An operating capability, not a pilot.
Case study · Family medicine
Provida Family Medicine
Needed clinic operations streamlined.
50%
faster admin ops
35%
fewer billing errors
25%
faster claims
Tell us the work you cannot keep staffed.
Twenty minutes, no deck. Name it and we will work one in front of you, live, on a test account.