YOUR WEEK
We already know where your week goes.
Three things every orthopedics practice we speak to describes, usually in the first ten minutes.
The imaging gate
eviCore and Carelon want six weeks of documented conservative care before a 73721 goes through. The note exists. Somebody still has to find it, attach it, and submit it.
AI AGENT
The second auth nobody planned for
The surgery is approved. The knee brace, the CPM, the bone stimulator are a separate authorisation, on a separate form, often to a separate DME benefit.
AI AGENT
Peer-to-peer roulette
A denial comes back and the only route is a peer-to-peer inside 72 hours. Your surgeon is in theatre. The window closes.
AI AGENT
HOW WE WORK IT
The whole chain, not the first link.
Every step says whether an agent or one of our specialists did it. Nothing clinical or contentious is left to software.
NOMENCLATURE
You will not be explaining orthopedics to us.
Our specialists are trained on your work before they touch it. This is the starting point, not the finished training
CODES WE ALREADY KNOW
WHERE IT GETS DENIED
SYSTEMS YOU PROBABLY RUN
PAYER FRICTION WE EXPECT
THE SPLIT
The agent does one half. Our people do the other.
AGENT
PROOF
Most Al vendors have never worked a denial.
Wing has staffed the back office of 10,000 companies. Central is the agent layer built on top of people who already know what a peer-to-peer is.
Provida Family Medicine
Needed clinic operations streamlined
50% faster admin ops
35% fewer billing errors
25% faster claims
They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive.
Christine Mulvey
Director of Marketing, charlesgate.com
Questions, before you book.
GOVERNANCE
Built for PHI, and for audit.
Enterprise healthcare buyers need more than a badge. These are the controls that keep the operating model defensible to compliance, security and your payers.
BAA before access
Central picks up work seamlessly across all the channels your organisation already uses every day.
Workflow approval
No workflow runs in production until your named lead has reviewed and approved every step.
Credential protection
Credentials are stored encrypted, used inside controlled sessions and never shared between personnel.
Action history
Every action is attributable to an agent or named specialist, with a full audit trail for complete visibility.
Controlled access
Managed devices, role-based access and least-privilege scoping to only the systems a workflow needs.
Defined escalation
The conditions under which an agent stops and a person takes over are configured with you, not inferred.
