YOUR WEEK
We already know where your week goes.
Three things every pediatrics practice we speak to describes, usually in the first ten minutes.
Your call volume peaks after hours
Parents call when a child is unwell, which is evenings and weekends. A voicemail is how a family ends up in urgent care.
Forms are unpaid, unavoidable work
School, camp and sports forms carry no reimbursement and consume real staff hours, and parents need them immediately.
Well-child visits have to be booked ahead
HOW WE WORK IT
The whole chain, not the first link.
Every step says whether an agent or one of our specialists did it. Nothing clinical or contentious is left to software.
NOMENCLATURE
You will not be explaining pediatrics to us.
Our specialists are trained on your work before they touch it. This is the starting point, not the finished training.
CODES WE ALREADY KNOW
WHERE IT GETS DENIED
SYSTEMS YOU PROBABLY RUN
PAYER FRICTION WE EXPECT
THE SPLIT
The agent does one half. Our people do the other.
PROOF
Most AI vendors have never worked a denial.
Wing has staffed the back office of 10,000 companies. Central is the agent layer built on top of people who already know what a peer-to-peer is.
50% faster admin ops
35% fewer billing errors
25% faster claims
They have a robust platform that makes communicating with our VA incredibly easy. It also helps that they act quickly and are incredibly responsive.
Christine Mulvey
Director of Marketing, charlesgate.com
Questions, before you book.
GOVERNANCE
Built for PHI, and for audit.
Enterprise healthcare buyers need more than a badge. These are the controls that keep the operating model defensible to compliance, security and your payers.
BAA before access
Executed before any patient data is touched. Pilots run on test accounts until it is in place.
Workflow approval
No workflow runs in production until your named lead has reviewed and approved every step.
Credential protection
Credentials are stored encrypted, used inside controlled sessions and never shared between personnel.
Action history
Every action is attributable to an agent or a named specialist, with a full audit trail.
Controlled access
Managed devices, role-based access and least-privilege scoping to only the systems a workflow needs.
Defined escalation
The conditions under which an agent stops and a person takes over are configured with you, not inferred.
