My AI Front Desk vs. Central

Central offers enterprise features at SMB pricing while My AI Front Desk lacks depth

Enterprise Platform vs. Basic Answering

My AI Front Desk is built for solo practitioners who need something basic. It's $99/month to answer calls and book appointments, all with only 28 calls included. Great for a one-person practice. But then you grow. You want conversation analytics. You want multi-channel. You want intelligence. My AI Front Desk doesn't have it.

Central vs My AI Front Desk at a glance

Central is #1 alternative to My AI Front Desk

Features

Features

Starting Price

Monthly cost to get started

Starting Price

Monthly cost to get started

$49/month

75 calls included

$49/month

75 calls included

$99/mo

For just 200 minutes (approx. 28 calls)

$99/mo

For just 200 minutes (approx. 28 calls)

Pricing Model

How you're billed each month

Pricing Model

How you're billed each month

Flat-rate per month

Predictable billing

Flat-rate per month

Predictable billing

Per minute

Unpredictable & hard to track

Per minute

Unpredictable & hard to track

Setup Time

From signup to first answered call

Setup Time

From signup to first answered call

60 seconds

Answer first call immediately

60 seconds

Answer first call immediately

Long & Slow

They ask several pages of questions

Long & Slow

They ask several pages of questions

Built-in CRM

Contact management included

Built-in CRM

Contact management included

No external CRM needed

No external CRM needed

Yes, a limited one

Yes, a limited one

Appointment Scheduling

Book appointments during calls

Appointment Scheduling

Book appointments during calls

Books directly to calendar

Books directly to calendar

It can handle bookings

It can handle bookings

Knowledgebase Training

How AI learns your business

Knowledgebase Training

How AI learns your business

Auto-crawl

Learns from website automatically

Auto-crawl

Learns from website automatically

Limited

20 pages only

Limited

20 pages only

Integration Ecosystem

Connect with your existing tools

Integration Ecosystem

Connect with your existing tools

8,000+ apps

via Zapier

8,000+ apps

via Zapier

Zapier

Similar capabilities

Zapier

Similar capabilities

Concurrent Calls

Handle multiple calls at once

Concurrent Calls

Handle multiple calls at once

Unlimited

No call volume limits

Unlimited

No call volume limits

Limited

Limits to 1

Limited

Limits to 1

Lead Qualification

Screen and qualify callers

Lead Qualification

Screen and qualify callers

Custom forms

Qualification logic included

Custom forms

Qualification logic included

Basic

No custom logic

Basic

No custom logic

Multilingual Support

Languages your AI speaks

Multilingual Support

Languages your AI speaks

30+ languages

All major languages covered

30+ languages

All major languages covered

Just English

No mention of multilingual

Just English

No mention of multilingual

Platform Dependency

Works with existing phone system?

Platform Dependency

Works with existing phone system?

Standalone

No platform switching required

Standalone

No platform switching required

Standalone

Similar

Standalone

Similar

Call Documentation

Works with existing phone system?

Call Documentation

Works with existing phone system?

Full

Recording, transcription, AI summary

Full

Recording, transcription, AI summary

Partial

Recording and transcription

Partial

Recording and transcription

Spam Filtering

Block robocalls and spam

Spam Filtering

Block robocalls and spam

Proactive

20M+ spam numbers blocked

Proactive

20M+ spam numbers blocked

None

You pay for spam minutes

None

You pay for spam minutes

Outbound Calling

Make calls to customers

Outbound Calling

Make calls to customers

Yes, fully featured with appointment reminders & callback scheduling

Yes, fully featured with appointment reminders & callback scheduling

Separate product, limited features

Separate product, limited features

Learning curve for advanced capabilities

When Basic Isn't Enough

my-ai-front-desk
Pros

Good for solo practices

Good for solo practices

my-ai-front-desk
Cons

Much more expensive, while offering much less, with no expertise in the space

Much more expensive, while offering much less, with no expertise in the space

Limited number of pages and articles for knowledge

Limited number of pages and articles for knowledge

Clunky, ugly, old-school, buggy

Clunky, ugly, old-school, buggy

Central Pros

Half the price, nearly 3X as many calls included, run by a US-based team of domain experts

Half the price, nearly 3X as many calls included, run by a US-based team of domain experts

Unlimited knowledge ingestion - we'll learn everything about your business

Unlimited knowledge ingestion - we'll learn everything about your business

Modern & simple, enterprise features at SMB price

Modern & simple, enterprise features at SMB price

Central Cons

More features, can be more to learn - but we have experts available to help, free of charge

More features, can be more to learn - but we have experts available to help, free of charge

Might be overkill for the simplest use cases

Might be overkill for the simplest use cases

No web voicebot yet

No web voicebot yet

Central is The Tool You Graduate To When You're Serious

My AI Front Desk works fine for very simple needs. Central is for businesses that want continuous improvement and intelligence, not just basic answering.

"We were drowning in calls and website chats, missing about 40% of them during patient appointments. Central's Voice and Chat agents handle everything now. We've booked 60+ new patients in the last month alone, and our front desk can finally focus on the people actually in our office."

Dr. Sarah Chen, Founder, Riverside Family Medicine

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