Central AI ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI-powered services ("Services"). By using our platform, you agree to this Policy.

1. Information We Collect

We collect the following categories of personal and usage data:

1.1 Information You Provide Directly:

• Name and email address

• Login credentials

• Payment details (handled by third-party processors)

• Information submitted via forms, chats, or AI prompts

1.2 Information Collected Automatically:

• Device type, browser, IP address

• Access times, page views, and interaction data

• Usage logs, queries, and user behavior on our platform

1.3 Information from Third Parties:

• Payment processors (e.g., transaction status)

• Analytics providers (e.g., feature usage and performance)

• Integrations you choose to enable (e.g., plugins or APIs)

2. How We Use Your Information

We use your information to:

• Deliver, maintain, and improve our Services

• Process subscriptions and payments

• Authenticate and manage user accounts

• Analyze usage and optimize performance

• Provide customer support

• Send service updates and (optional) promotional emails

• Prevent fraud, misuse, and security threats

• Comply with legal obligations

3. Data Sharing

We do not sell your personal data. We only share it with:

• Trusted service providers, such as hosting platforms, payment gateways, and analytics tools

• Law enforcement or regulators, when legally required

• Successors in the event of a merger, acquisition, or business transfer

• Others with your explicit consent

All third parties are contractually required to handle your data with confidentiality and in compliance with applicable privacy laws.

4. Data Storage and Retention

• Data is stored on secure servers with access restrictions.

• We retain data as long as necessary to provide the Service and meet legal obligations.

• Upon account closure, we may retain limited data for tax, legal, or fraud-prevention purposes.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent (where processing is based on consent)

• Request data portability (copy of your data in a machine-readable format)

• Object to or restrict certain processing activities

To exercise any of these rights, email us at support@trycentral.com. We may need to verify your identity before processing your request.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident:

• You have the right to request:

  • The categories and specific pieces of personal information we have collected

  • The categories of sources and purposes for collection

  • The categories of third parties we’ve shared data with

• You have the right to delete your personal information and to opt out of the sale of data (we do not sell data).

• You will not be discriminated against for exercising these rights.

To make a request, contact support@trycentral.com and include “California Privacy Request” in the subject line.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Authenticate user sessions

• Analyze site traffic and usage patterns

• Customize and improve your experience

You can disable cookies in your browser settings. However, some features may become unavailable.

8. International Data Transfers (GDPR-Ready)

If you are located outside the State of Delaware, United States, including the EU/EEA, your data may be transferred to and processed in countries that may not offer the same level of data protection.

Note: Full GDPR compliance, such as appointing an EU representative or DPO, can be activated when needed.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that data was collected from a child without parental consent, we will delete it.

10. Data Security

We use industry-standard technical and organizational safeguards, including encryption, access control, and secure storage. Despite these efforts, no method of transmission or storage is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy at any time. If we make material changes, we will notify users via email or on our platform. Continued use after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact:

support@trycentral.com