Privacy Policy
Last Updated: Jun 19, 2025
Central AI ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI-powered services ("Services"). By using our platform, you agree to this Policy.
1. Information We Collect
We collect the following categories of personal and usage data:
1.1 Information You Provide Directly:
Name and email address
Login credentials
Payment details (handled by third-party processors)
Information submitted via forms, chats, or AI prompts
1.2 Information Collected Automatically:
Device type, browser, IP address
Access times, page views, and interaction data
Usage logs, queries, and user behavior on our platform
1.3 Information from Third Parties:
Payment processors (e.g., transaction status)
Analytics providers (e.g., feature usage and performance)
Integrations you choose to enable (e.g., plugins or APIs)
2. How We Use Your Information
We use your information to:
Deliver, maintain, and improve our Services
Process subscriptions and payments
Authenticate and manage user accounts
Analyze usage and optimize performance
Provide customer support
Send service updates and (optional) promotional emails
Prevent fraud, misuse, and security threats
Comply with legal obligations
3. Data Sharing
We do not sell your personal data. We only share it with:
Trusted service providers, such as hosting platforms, payment gateways, and analytics tools
Law enforcement or regulators, when legally required
Successors in the event of a merger, acquisition, or business transfer
Others with your explicit consent
All third parties are contractually required to handle your data with confidentiality and in compliance with applicable privacy laws.
4. Data Storage and Retention
Data is stored on secure servers with access restrictions.
We retain data as long as necessary to provide the Service and meet legal obligations.
Upon account closure, we may retain limited data for tax, legal, or fraud-prevention purposes.
5. Your Privacy Rights
Depending on your location, you may have the right to:
Access personal data we hold about you
Request correction or deletion of your data
Withdraw consent (where processing is based on consent)
Request data portability (copy of your data in a machine-readable format)
Object to or restrict certain processing activities
To exercise any of these rights, email us at support@trycentral.com. We may need to verify your identity before processing your request.
6. California Privacy Rights (CCPA/CPRA)
If you are a California resident:
You have the right to request:
The categories and specific pieces of personal information we have collected
The categories of sources and purposes for collection
The categories of third parties we’ve shared data with
You have the right to delete your personal information and to opt out of the sale of data (we do not sell data).
You will not be discriminated against for exercising these rights.
To make a request, contact support@trycentral.com and include “California Privacy Request” in the subject line.
7. Cookies and Tracking
We use cookies and similar technologies to:
Authenticate user sessions
Analyze site traffic and usage patterns
Customize and improve your experience
You can disable cookies in your browser settings. However, some features may become unavailable.
8. International Data Transfers (GDPR-Ready)
If you are located outside the State of Delaware, United States, including the EU/EEA, your data may be transferred to and processed in countries that may not offer the same level of data protection.
Note: Full GDPR compliance, such as appointing an EU representative or DPO, can be activated when needed.
9. Children’s Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that data was collected from a child without parental consent, we will delete it.
10. Data Security
We use industry-standard technical and organizational safeguards, including encryption, access control, and secure storage. Despite these efforts, no method of transmission or storage is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy at any time. If we make material changes, we will notify users via email or on our platform. Continued use after changes constitutes acceptance.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, contact:
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