AI Agents for Healthcare
Answer every call. Book every patient.
Central AI's voice & chat agent handles patient and payor calls end-to-end — booking, questions, insurance, billing, referrals, RCM, and recalls — all inside your EHR
Clears it, drafting every reply in your voice
Sends the follow-ups and updates the CRM
Writes it, posts it, and runs the workflow
★★★★★ Rated 4.9 by office managers
1,000+ practices running on Central
HIPAA compliant · Live in 7 days
Streamline every step of the care journey.
Friday, 7:04 PM
A new patient calls.
Same patient. The only difference is whether Central is on the line.
The call slips away.
Front desk is gone for the weekend.
Fri 7:04p
Incoming call — missed
Rings out. Hits voicemail.
Fri 7:05p
Sent to voicemail
Caller hangs up, didn't leave a message.
Fri 7:06p
Calls the practice across town
Patient & revenue lost.
Mon 9:12a
Callback attempt fails
No answer. Already booked elsewhere.
Patient lost. Marketing dollars wasted.
The Central Suite
Three engines. One front desk.
Everything between the phone ringing and the patient in the chair — handled by one agent inside your EHR.
01 · INBOUND
AI Front Desk
Voice, SMS, chat & portal — answered in seconds, 24/7, and booked into your EHR.
02 · CAPTURE
New-Patient Capture
Zocdoc, Google, forms - Central calls and texts back in seconds, before they book elsewhere.
03 · OUTBOUND
No-Show Recall
Backfills cancellations from your waitlist and wakes your recall list - automatically.
01 — Answers everywhere, 24/7
Every call picked up in seconds.
No voicemail. No patient lost to the practice down the street.
Has a natural conversation with your objectives in mind
Pulls live availability from your EHR, scheduling system, or calendar
Customize everything: SOPs, flows, voices, personality, and more
Verifies insurance & copay on the call or after
02 — Responds instantly, 24/7
Beat every practice in town to the new patient.
The instant an inquiry lands, Central calls and texts back — before they open a second tab.
Replies to inquiries in seconds
Every source — listings, referrals, ads, forms, missed calls
Confirms eligibility & collects intakes
Follows up on calls that didn't book
03 — Fills gaps & reactivates, 24/7
Turn no-shows and overdue patients into booked visits.
Central backfills cancellations and works your recall list, reactivates old patients, and asks happy patients for a review.
Backfills cancellations from your waitlist
SMS, voice and email recall - omnichannel outreach for every patient
Reactivates patients overdue for physicals, tests & screenings
Review requests that lift your rating and improve reputation
04 — Verifies eligibility, 24/7
Verify insurance without lifting a finger.
Central confirms coverage before the visit — pulling eligibility from your clearinghouse, calling payors when it has to, and writing everything back to the chart.
Pulls eligibility & benefits from Availity and similar portals
Calls payors directly to confirm coverage, copays & auths when needed
Leaves billing notes & coverage details right in your EHR
Flags issues before the patient arrives — no surprise denials
The only end-to-end platform
So much more than calls. Automate everything.
Most voice AI handles one part of the problem. Central can handle it all.
Scheduling & Access
No call goes unanswered.
Books, reschedules and cancels across providers, 24/7.
One call, full intake.
Registration and insurance, no callback.
No empty slots.
Same-day backfill from the waitlist.
Insurance & Eligibility
80% resolved instantly.
Verified via API before the patient hangs up.
Calls the payer directly.
For the rest, Central dials and waits on hold.
No manual entry, ever.
EHR updated without staff touching it.
Outbound & Billing
Wakes your recall list.
Runs recall cadences and books the replies.
Payment taken, case closed.
Balance questions and PCI-compliant payment.
Zero rework.
Payments posted. Records updated.
Use cases
Battle-tested healthcare voice agents
One platform, every frontdesk function — live in days.
Front Desk Assistant
Answers FAQs and custom workflows.
INBOUND
Appointment Scheduling
Books across all providers and sites.
INBOUND
New-Patient Intake
Registration and onboarding on the call.
INBOUND
Benefits Verification
Confirms plan details before the visit.
ELIGIBILITY
Switchboard & Routing
Triages and routes every caller.
INBOUND
Billing Questions
Answers balances, takes payment.
BILLING
Recall & Recare
Reactivates overdue patients.
OUTBOUND
No-Show Rescue
Backfills cancellations, same day.
OUTBOUND
Appointment Reminders
Confirms visits, cuts no-shows.
OUTBOUND
Re-Engagement
Annual check-up outreach.
OUTBOUND
Prescription Status
Refill and order updates.
INBOUND
Review Requests
Asks happy patients for a review.
OUTBOUND
The patient verdict
Patients prefer it to waiting on hold or voicemail.
Answers in two rings, speaks naturally, never routes to a menu.
4.7
★★★★★
average patient satisfaction across 200K+ handled calls
2s
Instant Response
Average time to answer — every call, every channel.
+38%
More Patients Booked
More new patients booked from inbound & after-hours.
115%
Capacity Reclaimed
Labor capacity reclaimed without adding new headcount.
$3.3M
Revenue Recovered
Annual revenue recovered per 100 providers.
The Central Suite
Three engines. One front desk.
Everything between the phone ringing and the patient in the chair — handled by one agent inside your EHR.
Conservative model: ~30% of daytime and ~7% of after-hours missed calls are bookable new visits, and Central recovers ~85% of that lost revenue. For illustration — not a guarantee.
Native to your EHR & scheduler
It lives inside your chart.
Reads and writes your schedule, records and eligibility in real time over secure FHIR / HL7 APIs.
Don't see your EHR? Our engineers build the integration, free — and we sign a BAA first.
Set up for you — free
We set it up & improve it for you — free
Loved by the front office
The practices on Central don't go back.
"It checks eligibility and books appointments into Athena perfectly every time. It has saved our front desk hours of manual work each week."
Garrett Holloway
Administrator
"We used it to build a health device troubleshooting line. Patients love how quickly they get answers, and our team handles fewer support calls."
Dev Patel
Practice Director
"The outbound recall campaigns paid for themselves within the first two days. We saw more completed appointments and fewer scheduling gaps."
Marcus Lin
Practice Owner
"Getting it set up with eClinicalWorks was incredibly smooth. The Central team handled everything, and we were up and running in just a few days."
Trey Donovan
Administrator
"It answers patient questions so naturally that many can't tell it's AI. Our staff now spends more time helping patients instead of answering repetitive calls."
Sofia Reyes
Front Office Lead
"We implemented Central in less than a week and immediately noticed more after-hours leads. It has become an essential part of our daily workflow."
Renata Cole
Office Manager
The patient verdict
Patients prefer it to waiting on hold or voicemail.
Answers in two rings, speaks naturally, never routes to a menu.
50%+
Cost reduction
Phone workflows automated — without sacrificing performance.
20%+
Revenue increase
More appointments, fewer no-shows, a recall list that gets worked.
99%+
QA accuracy
Every call reviewed by AI for accuracy and compliance.
Security & Compliance
Patient data, protected.
Central is built for healthcare from day one — independently audited, encrypted end-to-end, and covered by a signed BAA.
SOC 2 Type I
Independently audited
HIPAA Compliant
BAA included
ISO 27001
Information security
BAA signed
We execute a Business Associate Agreement before accessing any PHI. No PHI moves until it's in place.
Encrypted end-to-end
PHI is encrypted in transit (TLS 1.2+) and at rest (AES-256) across every call, text, and record we handle.
Least-privilege access
Role-based access with SSO and MFA. Staff see only what their role requires - and every action is logged.
Full audit trail
Every call is recorded, transcribed, and reviewable with - complete, exportable logs for compliance & QA.
Data minimization
US-hosted with minimal PHI collection. Never trains on patient data. Built for privacy and security.
Continuous monitoring
24/7 monitoring, regular third-party penetration testing, and vendor reviews keep the platform hardened.
AES-256 at rest
TLS 1.2+ in transit
US data residency
SSO & MFA
No data used for training
COMMON QUESTIONS
Everything you're wondering about.
Is Central HIPAA compliant?
Yes. We sign a Business Associate Agreement before we touch any PHI. We don't just maintain HIPAA controls, but maintain SOC 2 and ISO 27001 controls. PHI is never used to train models and all of Central's infrastructure is hosted on US-based infrastructure.
Can patients tell they're talking to AI?
Central answers in two rings and speaks naturally — most callers can't tell. It handles interruptions, accents, and topic changes, and discloses that it's an assistant whenever a caller asks or when your policy requires it.
How does it connect to my EHR?
Central connects to 50+ systems — including Epic, Oracle Health (Cerner), MEDITECH, athenahealth, eClinicalWorks, NextGen, Veradigm, ModMed, AdvancedMD, Greenway, Elation, DrChrono and Jane on the medical side; Dentrix, Eaglesoft, Open Dental, Denticon, Curve Hero and Dolphin for dental; plus tools like Zocdoc, NexHealth, Phreesia, Calendly, HubSpot, Salesforce, Slack, Stripe and Zapier. We read and write your schedule, records and eligibility in real time over secure FHIR / HL7 APIs. Don't see yours? Our engineers build the integration for free — after the BAA is signed.
What happens with clinical or urgent questions?
Central never gives medical advice. It warm-transfers clinical questions to your nurse line, follows your triage and after-hours scripts, and directs emergencies to the appropriate care — exactly the way you'd train a new front-desk hire.
How long does setup take?
One 45-minute screenshare with an engineer who wires Central into your EHR on your real calls. It shadow-runs alongside your desk first, then goes live — average go-live is 4 days, with no implementation fee.
What if it can't handle a call?
Callers are never left stuck. Central transfers to the right person, takes a structured message, or schedules a callback based on your rules — and logs the full transcript so nothing falls through the cracks. Central, through Wing Assistant, also has a large 24/7 call center of real humans ready to help in the event backup is needed.
Can I customize the way it speaks, the SOPs it follows, or other things?
Yes — everything about Central is customizable, and it's some of the most common feedback we hear from clients. With a powerful workflow builder and agent builder, you can tune it all: the voices it uses, the AI models under the hood, the integrations, the policies, and the SOPs it follows. And you're never on your own — we give you direct access to our AI experts who make sure it's dialed in just right for your practice and the way you work.
Can you support custom contracts and our vendor procurement process?
Yes — we're happy to. We regularly work through custom contracts, MSAs, BAAs, security reviews, and vendor procurement / onboarding processes. Send us your paperwork, questionnaires, or portal, and our team will work with your legal, IT, and procurement stakeholders to get Central approved the way your organization requires.
Can Central speak in other accents or languages?
Yes. Central speaks English, Spanish, French, Arabic, Mandarin and 40+ more languages natively — including region-specific voices and accents. With over 2 million voices and accents to choose from, you can match exactly how your patients expect to be greeted, and even switch languages mid-call when a caller does.
Who is Central? Are you an established company?
You're in very safe hands. Central is owned by Wing Assistant, one of the largest virtual talent companies in the world — with over a decade of operations, serving tens of thousands of businesses, multinational corporations, and even governments. Wing already staffs thousands of healthcare providers across the country with medical talent in secure, compliant environments, so serving practices and their patients the right way is in our DNA. Security sits at the center of everything both Wing and Central do. Central itself already serves thousands of customers and hires only world-class engineers to work on a problem this important. Put simply: we're far bigger and more established than a typical startup — this isn't something you have to worry about.
