Central Front Desk for 24/7 Customer Support
Customer questions don’t wait for business hours.
Central answers common, repeatable questions from your docs, routes complex issues, and follows up automatically so customers aren’t left waiting.
Customers get answers 24/7. Your team doesn’t burn out.
Knowledge-Based Answers
Smart Routing
Human Escalation
Automated Follow-Ups
Conversation Logs
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Free to start
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Setup in 5 minutes
10x hrs/week
Time saved
10x hrs/week
Time saved
80%
Faster handoffs
80%
Faster handoffs
10x
End-to-end automaitons
10x
End-to-end automaitons
10 Team
In one workspace
10 Team
In one workspace
10x hrs/week
Time saved
10x
End-to-end automaitons
80%
Faster handoffs
10 Team
In one workspace
24/7 Customer Support
Always-on support, minus the burnout.
For customers to get consistent answers around the clock, this has to be true across every conversation:
Every Message Is Accounted For
No customer inquiry disappears overnight or across channels.
Unified Inbox
Auto-Triage
Conversation Timeline
Every Message Is Accounted For
No customer inquiry disappears overnight or across channels.
Unified Inbox
Auto-Triage
Conversation Timeline
Context Stays Intact
Conversation history and customer details remain attached, even when ownership changes.
CRM Sync
Conversation History
Context Stays Intact
Conversation history and customer details remain attached, even when ownership changes.
CRM Sync
Conversation History
Answers Stay Consistent
Customers receive accurate responses based on approved documentation and past interactions.
Knowledge Sync
Suggested Replies
Answers Stay Consistent
Customers receive accurate responses based on approved documentation and past interactions.
Knowledge Sync
Suggested Replies
Escalation Is Seamless
When human help is needed, the full context moves with the issue and follow-up continues until resolution.
Escalation Rules
Follow-Up Automation
Escalation Is Seamless
When human help is needed, the full context moves with the issue and follow-up continues until resolution.
Escalation Rules
Follow-Up Automation
Central Front Desk
Customer support that never goes offline.
Tell Central how to handle customer questions, escalations, and follow-ups, and it responds automatically - day or night.
Handles Inbound Messages
Checks your KB, drafts the right response, and flags anything urgent for your team.
Handles Inbound Messages
Checks your KB, drafts the right response, and flags anything urgent for your team.
Updates Customer Records
Updates the CRM and support records automatically as conversations progress.
Updates Customer Records
Updates the CRM and support records automatically as conversations progress.
Recaps Conversations
Summarizes customer conversations so context is never lost between shifts.
Recaps Conversations
Summarizes customer conversations so context is never lost between shifts.
Answers From Your KB
Uses your help docs and policies to draft accurate, consistent customer replies.
Answers From Your KB
Uses your help docs and policies to draft accurate, consistent customer replies.
Automates Follow-Ups
Follows up with customers until the customer replies or the issue is resolved.
Automates Follow-Ups
Follows up with customers until the customer replies or the issue is resolved.
Routes and Escalates
Routes complex or sensitive issues to a human with full context.
Routes and Escalates
Routes complex or sensitive issues to a human with full context.
Automated Workflows
Run 24/7 customer support without manual work.
Connect your channels and let Central handle responses, routing, and follow-ups automatically.
Trigger
New customer message arrives
Identifies intent and urgency
Drafts a reply using approved docs
Sends the response after approval
Logs the conversation to CRM/helpdesk
Trigger
New customer message arrives
Identifies intent and urgency
Drafts a reply using approved docs
Sends the response after approval
Logs the conversation to CRM/helpdesk
Trigger
New customer message arrives
Identifies intent and urgency
Drafts a reply using approved docs
Sends the response after approval
Logs the conversation to CRM/helpdesk
Trigger
Message requires human review
Summarizes the conversation
Routes to the right owner or on-call team
Includes customer context and history
Notifies the customer of next steps
Trigger
Message requires human review
Summarizes the conversation
Routes to the right owner or on-call team
Includes customer context and history
Notifies the customer of next steps
Trigger
Message requires human review
Summarizes the conversation
Routes to the right owner or on-call team
Includes customer context and history
Notifies the customer of next steps
Trigger
No customer reply after X hours
Checks message status
Sends a follow-up
Escalates if no response after threshold
Updates status
Trigger
No customer reply after X hours
Checks message status
Sends a follow-up
Escalates if no response after threshold
Updates status
Trigger
No customer reply after X hours
Checks message status
Sends a follow-up
Escalates if no response after threshold
Updates status
Integrations
Run your customer operations automatically
Calls, messages, bookings, follow-ups, and admin handled end-to-end by AI.
Zapier
Cal.com
Pipedrive
Zendesk
Twilio
Salesforce
Shopify
Slack
Stripe
Woo Commerce
Big Commerce
Simple Practice
Housecall Pro
Hubspot
Calendly
Typeform
Square
Intuit
Setmore
Zoho
Formstack
Framer
Whatsapp
Instagram
Facebook
Clio
Integrations
Run your customer operations automatically
Calls, messages, bookings, follow-ups, and admin handled end-to-end by AI.
Zapier
Cal.com
Pipedrive
Zendesk
Twilio
Salesforce
Shopify
Slack
Stripe
Woo Commerce
Big Commerce
Simple Practice
Housecall Pro
Hubspot
Calendly
Typeform
Square
Intuit
Setmore
Zoho
Formstack
Framer
Whatsapp
Instagram
Facebook
Clio
Why Central
Why teams choose Central for 24/7 customer support.
Keep customer conversations moving with automatic replies, escalation, and follow-ups—without staffing around the clock.
One Inbox, Not Many
All customer messages flow into one place so nothing gets missed after hours.
One Inbox, Not Many
All customer messages flow into one place so nothing gets missed after hours.
Clear Ownership
Every conversation has an owner and status when human follow-up is required.
Clear Ownership
Every conversation has an owner and status when human follow-up is required.
No More Chasing
Central follows up automatically until the issue is resolved.
No More Chasing
Central follows up automatically until the issue is resolved.
Instant Answers
Reply to common customer questions using your approved docs and policies.
Instant Answers
Reply to common customer questions using your approved docs and policies.
Set & Forget
After-hours responses, follow-ups, and escalations run automatically.
Set & Forget
After-hours responses, follow-ups, and escalations run automatically.
Consistent Playbooks
Turn support rules and FAQs into repeatable, reliable customer responses.
Consistent Playbooks
Turn support rules and FAQs into repeatable, reliable customer responses.
Loved by 1000+ businesses
Never leave customers waiting—day or night.
Every conversation is captured, assigned, and followed through.
Loved by 1000+ businesses
Never leave customers waiting—day or night.
Every conversation is captured, assigned, and followed through.
Loved by 1000+ businesses
Never leave customers waiting—day or night.
Every conversation is captured, assigned, and followed through.
Products
Industries
Copyright © Central AI. All rights reserved, 2025.
Products
Industries
Copyright © Central AI. All rights reserved, 2025.
Products
Industries
Copyright © Central AI. All rights reserved, 2025.