Your customers don't wait.
It's late. One customer calls. Another sends a WhatsApp. A third drops a DM. Frontdesk handles all three: qualifies, checks your calendar, and confirms the appointments. Your day is organized. All before your first coffee.
Never miss another call.
Frontdesk is already there.
You were in back-to-back meetings all morning. A customer called, another sent a WhatsApp, a third started a web chat. By the time your meetings wrapped, Frontdesk had handled all three: responded, qualified, and logged every one. Nothing waited. Nothing slipped. You didn't even have to think about it.
Every call picked up
AI voice agent answers in your business's tone. Qualifies, books, routes, transcribes.
Every visitor engaged
Conversational AI on your site. Not a form. Not an autoresponder.
Every text replied to
Two-way SMS. AI responds, captures intent, books when appropriate.
Every message handled
WhatsApp Business conversations managed end-to-end. Rich media, quick replies.
Every page message caught
Real-time responses to Facebook messages with lead capture and handoff.
Every DM answered
Story replies, direct messages, and comment responses, automatically.
Every email triaged
Priority detection, smart drafts, routing. The inbox sorts itself.
...more
More channels and integrations, all in one place.
Let Frontdesk handle the groundwork so you can focus on the relationships.
01
Frontdesk Receives
Someone reaches out. Phone, chat, text, DM. Frontdesk is already there. No hold music. No voicemail prompt. No form asking them to wait for a reply. The conversation opens immediately, in their language, on their channel.
02
Frontdesk Qualifies
Frontdesk doesn't just collect a name and number. It runs intake: the same questions your best team member would ask, every single time. New lead or returning customer? What do they need? How urgent? The AI figures it out before a human ever sees the conversation.
03
Frontdesk Acts
Depending on what it learns, Frontdesk books the appointment, routes to the right person with a full summary, sends a notification, or logs everything to your CRM. Nothing waits in a queue. Nothing sits until morning. The conversation ends with something done, not just something noted.
Books: checks your calendar, offers a slot, confirms the appointment
Routes: escalates to the right team member with a full summary
Notifies: alerts your team via SMS, email, or Slack
Logs: records the full transcript, tags the contact in your CRM, scores the lead
When the gaps close and the leads stop leaking, you start converting.
Never miss an inquiry
Always-on across all seven channels simultaneously
Responds instantly
Multilingual: conversations in 30+ languages and accents
No per-minute billing, no overage charges
24/7 coverage across all seven channels.
Qualify automatically
Lead qualification based on your custom criteria
Contact details captured automatically
Intent scored and tagged in your CRM
New leads vs. existing customers identified instantly
AI handles the intake. Your team handles the relationship.
Book without back-and-forth
Connects to Google Calendar, Cal.com, Calendly
Real-time availability checking
Automatic confirmation and reminders
Works across phone, chat, and messaging channels
Calendar integration that works.
Hand off with full context
Warm transfer to the right team member
AI-generated conversation summary attached
Full transcript available
SMS and email notification on escalation
Walk-in ready and informed.
Know what happened
Full call recordings and transcripts
AI-generated conversation summaries
Searchable conversation history across all channels
Analytics: volume, response times, qualification rates, booking rates
Recordings, transcripts, and summaries. All searchable.
Escalation, not dead-ends
Fallback rules you control
Named-person routing (e.g. "I'd like to speak to Sarah" routes to Sarah)
Full transcript of what was said
Gap report so training stays current
Seamless handoffs, every time.
Customer Recognition
Before the first word is spoken, Central pulls up the caller's history: past jobs, equipment, membership tier. When a call needs a human, your CSR gets a full brief. Jobs land in your CRM with zero manual entry.
12+
CRM fields pulled
Manual entry
Customer Recognition
If customers are how you grow, this was built for you.
Frontdesk works best for businesses that run on inbound. If customers are how you grow, and every missed message is a missed opportunity, this was built for you.
What will you do with your time when your inbox runs itself?
You open your laptop in the morning and everything is already handled. Leads qualified. Appointments booked. Messages answered. Frontdesk was on it all night so you didn't have to be.
Traditional answering service (Ruby, Posh, Smith.ai)
Basic chat widget (Tidio, Intercom bots, custom GPT)
Five separate inboxes (WhatsApp + IG DMs + FB + SMS + web chat)
An extra hire
Scripted, expensive per minute, can't qualify beyond taking a message, can't book
Web-only, decision-tree flows, low trust, hands off to a form
Someone has to check each one; leads fall between tools
$3,000+/month, fixed hours, single channel
Everything connected from day one.
Whether you're already using a CRM, a calendar tool, or a project management system, Frontdesk connects to all of it. Contacts sync automatically, appointments book into your existing calendar, and notifications land in the tools your team already checks.
Calendars
CRMs
Communication
Automation
(8,000+ app connections)
Every conversation Frontdesk handles becomes fuel for your business. Contacts build themselves. Appointments land in your calendar. Transcripts feed your knowledge base. Your whole operation gets smarter, automatically, with every interaction.
Private by design, secure by default.
Your conversations stay yours.
Call recording
Disabled by default. Enable per business. Where you enable recording, you control consent prompts. Two-party-consent US states are flagged in the settings panel (CA, CT, FL, IL, MD, MA, MT, NV, NH, PA, WA).
Data retention
Conversation transcripts stored for 12 months by default. Change retention windows in settings. Delete any conversation on demand.
Training opt-out
Your conversations do not train Central's base models. Your AI's knowledge is built from the Docs and training content you provide.
GDPR & CCPA
Central honors data subject access and deletion requests across all Frontdesk channels.
Data export
Export your full conversation history, CRM data, and transcripts at any time. No lock-in.
Sub-processor
List available on request.
