Central vs Smith AI

Beyond Call Answering

Smith.ai stops at the phone call. Central keeps working after the conversation ends.

Every call Central handles becomes a lead in your CRM with full context, qualification scoring, and automatic follow-up sequences ready to deploy. Your AI receptionist doesn't just book appointments. It logs every detail, enriches contact records with company research, and triggers the exact next steps your sales process requires.

This integration runs automatically across every channel. A website chat converts to a qualified lead. A phone call books a meeting and sends calendar invites. An SMS inquiry gets answered and logged. Central manages all of it from a single dashboard while Smith.ai requires you to manage phone calls separately from everything else in your business.

Multichannel Intelligence

Your customers don't just call anymore. They text, they chat, they message on WhatsApp. Central handles all of these channels with the same AI intelligence that powers your voice receptionist.

One prospect might start on website chat, continue via SMS, and book a call through your calendar link. Central tracks this entire journey and maintains context across every touchpoint. Your team sees the complete conversation history regardless of which channel the prospect used. Smith.ai can't provide this unified view because it only handles voice calls.

Built-In CRM and Sales Automation

Central includes a full CRM that syncs automatically with every customer interaction. You don't need to export leads to another system or manually update contact records. Your AI captures every conversation, scores lead quality, and populates your pipeline without human intervention.

The automation extends to follow-ups. Central's AI SDR generates email sequences, sends WhatsApp messages, makes voice calls, and manages LinkedIn outreach based on qualification logic you define once. Smith.ai requires you to handle all post-call activities manually or through separate tools you'll need to configure and maintain.

Executive Assistant Capabilities

Central doesn't stop at customer-facing tasks. The built-in Executive Assistant manages your inbox, drafts responses in your writing style, extracts tasks from emails, and syncs everything to your calendar. Your "My Day" dashboard shows emails, tasks, and meetings in one view with drag-and-drop scheduling.

This integration means your AI receptionist can reference your calendar availability in real-time, book meetings that account for your preferences, and send confirmation emails that match your communication style. Smith.ai can book appointments but can't manage the broader context of your workday.

Meeting Intelligence and Follow-Up

Central's AI joins your calls, takes notes, generates summaries, and writes follow-up emails automatically. After every meeting, you get a transcript with timestamps, key points extracted, and action items synced to your task list and CRM.

Your sales team reviews conversation insights, gets coaching on objection handling, and sees exactly which talking points resonated. Central's Sales Central product analyzes every call for buying signals and suggests the perfect follow-up message. Smith.ai records calls but doesn't provide this level of sales intelligence.

True Scalability

Small businesses start with Central's voice receptionist and add capabilities as they grow. Mid-market companies deploy the full suite across multiple teams. Enterprise organizations use Central's API to build custom workflows.

The platform scales without requiring you to switch providers or rebuild integrations. Your call volume can triple, you can add new channels, you can expand to new markets, and Central adapts instantly. Smith.ai's single-product focus means you'll eventually need additional tools as your business requirements evolve.

Transparent Pricing, Complete Features

Central charges per channel with no hidden fees or usage limits. Every plan includes the full feature set: unlimited conversations, complete CRM access, all integrations, and every automation capability. You know exactly what you're paying each month.

Compare this to services that charge per minute, limit monthly usage, or gate essential features behind premium tiers. Central's pricing rewards growth rather than penalizing it. The more you use the platform, the more value you extract without surprise bills.

Making the Switch

Businesses migrate to Central in under an hour. Import your existing contacts, connect your calendar and communication channels, and configure your AI's personality and knowledge base. Your new AI workforce starts handling conversations immediately while maintaining complete context from your previous system.

Central's team provides white-glove migration support including data transfer, integration setup, and AI training. We don't charge for implementation or training. You get a dedicated success manager who ensures your team adopts the platform quickly and your AI performs exactly as your business requires.