Central handles the overflow. Your paralegals cover office hours. Central answers calls, qualifies leads, books consultations and updates your case management after hours and whenever the lines are busy.
4.8 /5 across 200+ reviews
10,000+ companies served by Wing
50% faster admin ops at Provida Family Medicine
TRUSTED BY 500+ LAW FIRMS · WORKS WITH YOUR STACK
Clio
MyCase
Smokeball
Lawmatics
PracticePanther
Filevine
Every lead. Every channel. One place.
Calls, texts, chats, forms and referrals all land in one inbox with full client history, so nothing slips through while your team is billing.
01
Capture
Calls, texts, chat, forms and referrals go into one inbox, so no lead is ever missed.
02
Act
Central qualifies practice area and case viability, runs the conflict check, and books the right attorney.
03
Escalate
Sensitive, urgent or complex matters go straight to a person on your team, with full context attached.
Your clients don't just call. Neither should your front desk.
A car accident call at 9pm, a custody question by text, a landlord dispute on Facebook. One AI answers every channel from one inbox, 24/7.
Phone
Answers in seconds, qualifies, books and transcribes every call.
SMS
Two-way texting that captures intent and books when they're ready.
Web Chat
A real conversation on your site, not another contact form.
End-to-end WhatsApp Business conversations.
Replies to DMs, story replies and comments.
Answers page messages, captures the lead and hands off.
Spots priority, drafts replies and routes to the right attorney.
Google Reviews
Responds to reviews, encourages referrals, flags concerns.
X
Watches mentions and DMs so you respond first.
Telegram
The same quality answers in Telegram chats.
Discord
Automates community and support channels.
Handles requests and messages from referrers and clients.
Don't lose tomorrow's cases to your voicemail.
When an after-hours caller gets voicemail, they call the next firm. Central calls back in 30 seconds, qualifies the case, and books the consultation before they dial a competitor.
A scheduler that respects your attorneys.
Consultations land only where each attorney wants them, by practice area, availability and preference, with no back-and-forth.
−40%
Automatic reminders
Text and email reminders before every consult cut no-shows by up to 40%.
Round robin
Fair distribution
New consults rotate across attorneys by practice area, so no one is buried and no lead waits.
1 calendar
Shared calendar
Syncs with Google and Outlook and respects court dates, blocked time and buffers.
Central doesn't just answer. It acts.
Build workflows that run the moment a consult is booked. Connect 200+ apps, or call any system with a custom HTTP request.
Trigger
Consult booked
A new client books a consultation on any channel.
Step 1
Create matter in Clio
Contact and matter are created with intake details filled in.
Step 2
Send intake & retainer
The intake form and retainer agreement go out by email.
Step 3
Attorney assigned
The right attorney is notified with a summary of the case.
Don't lose tomorrow's cases to your voicemail.
When an after-hours caller gets voicemail, they call the next firm. Central calls back in 30 seconds, qualifies the case, and books the consultation before they dial a competitor.
Works with your case management stack.
Two-way sync with the tools your firm already runs on. Need something custom? We build integrations for free.
Clio
Two-way sync with Clio Manage and Clio Grow.
✓ Live attorney availability
✓ Contact and matter creation
✓ Intake fields filled automatically
✓ Conflict check before booking
MyCase
Native scheduling and lead management in MyCase.
✓ Scheduling and reminders
✓ Lead management
✓ Routing by case type
✓ Attorney preferences respected
Smokeball
Lawmatics
PracticePanther
Filevine
Stripe
Google Reviews
Slack
+200 more
AI on the front line. Your team in the driver's seat.
Central handles the routine and escalates what needs judgement. Your team can review, step in or take over any conversation at any time.
AI · 9:02 pm
PI consult booked
Car accident caller qualified and booked with Attorney Chen for Wednesday.
Escalated
Urgent custody matter
Emergency hearing mentioned, so it's flagged to a partner right away.
Team
Sarah reviews
The partner reads the summary and approves a same-day call.
AI · done
Booked and logged
Central books the slot, confirms with the client and logs it to the matter.
Your client source of truth.
Every call, text and chat is captured, summarised and searchable in one place, and protected the way legal data should be.
Unified CRM
One timeline per client across every channel, with transcripts, summaries and case details.
Insights & analytics
See lead sources, conversion by practice area and where cases are being lost.
Security built in
Redacts card numbers and SSNs, filters spam, and is SOC 2 Type II and ISO 27001 certified.
While Central runs your front office, it runs your team's day.
Included with every plan: the busywork that eats your staff's hours, handled in the background.
Client follow-ups
Document requests, status updates and check-ins sent on time.
Attorney schedules
Daily agendas and changes pushed to each attorney.
Case call notes
Every call summarised and attached to the right matter.
CMS upkeep
Contacts and matters kept clean and up to date.
What law firms see after 90 days.
More answered calls, more booked consultations and revenue that used to go to voicemail.
98%
Call answer rate
Sterling Law · Chicago, IL
+35%
More booked consultations
Pacific Legal · Los Angeles, CA
$120k
Recovered revenue
Atlas Law Group · New York, NY
Common questions.
Will my clients know they're talking to AI?
Most can't tell. We train Central on your practice areas, attorney names, consultation types, brand voice, and scheduling rules before go-live. If a caller asks, Central identifies itself honestly. If they want a human, it transfers instantly with full context.
How do you train Central on my firm's practice areas?
During onboarding, we ingest your practice area details — case types, consultation durations, attorney specialties, intake procedures, and conflict screening rules. Central uses this to answer questions accurately, qualify cases, and book the right consultation with the right attorney.
Can Central handle after-hours and weekend calls?
Yes. Central never sleeps. After hours and on weekends, it answers calls, responds to texts and web chat, qualifies the case, and books consultations into your calendar. When your team arrives Monday morning, they see every interaction logged with full context — no leads lost overnight.
How does Central protect attorney-client privilege?
All communications are encrypted end-to-end (TLS 1.3 in transit, AES-256 at rest). Call content is never used for model training. Central operates under strict confidentiality protocols configured during onboarding, and access controls ensure only authorized firm personnel can review call data. SOC 2 Type II and ISO 27001 certifications are maintained with annual third-party audits.
What case management software do you integrate with?
Native integrations with Clio, MyCase, Smokeball, Lawmatics, PracticePanther, Filevine, Stripe, Google Reviews, Slack, and more. Plus 200+ integrations via our Flow Builder and custom HTTP for anything with an API. Don't see yours? We'll build it for free.
What does pricing look like?
Pricing scales with your call volume and number of attorneys. Every plan includes all channels, CRM, flow builder, scheduler, onboarding, and a dedicated CSM. No implementation fee, no long-term contract. Book a demo for a custom quote.
Stop losing cases to your voicemail.
Join the law firms using Central to fill their calendars, retain clients, and never miss a lead again.
No credit card. No implementation fee. HIPAA-ready and live in days.