What is an AI Information Routing?
Definition
AI that automatically routes inquiries, tasks, or messages to the correct team or system.
What is AI Information Routing?
AI information routing intelligently directs incoming queries to the appropriate team, person, or system based on content analysis. It streamlines internal workflows and improves response accuracy.
Real-World Example
A tech support center handles 2,000 tickets daily; AI routing sends 85% to the correct specialist instantly, cutting average handling time from 12 minutes to 5 minutes.
How Frontdesk Works
Frontdesk analyzes call and message intent, matches it to predefined routing rules, books appointments when needed, and logs the interaction in the CRM for follow‑up.
Key Benefits
Higher first‑contact resolution, reduced internal hand‑offs, and faster issue resolution.
Common Use Cases
Technical support triage, sales lead qualification, and HR inquiry distribution.
Getting Started
1. Set up Frontdesk. 2. Define routing categories and keywords. 3. Map categories to teams or calendars. 4. Test and refine.
Why It Matters
Delivers the right answer to the right person instantly, boosting efficiency and customer satisfaction.
