What is a Digital Receptionist?
Definition
An AI or virtual receptionist that replaces a physical front desk and answers inquiries 24/7.
What is Digital Receptionist?
A digital receptionist is an AI‑powered virtual front‑desk that answers phone calls, SMS, and chat messages 24/7, books appointments, captures leads, and automatically logs interactions in the CRM. It replaces manual reception tasks while delivering a consistent brand experience.
Real‑World Example
A dental clinic receives 70 inbound contacts per day (50 calls, 20 texts). Frontdesk answers all, books 12 appointments, captures 8 new leads, and logs every interaction, freeing staff for patient care.
How Central Frontdesk Works
AI voice & chat agents answer calls/SMS/chat, use natural‑language intent detection to schedule via integrated calendar, capture lead data, and push records to Central CRM in real time.
Key Benefits
Higher lead capture, 24/7 availability, reduced admin workload for staff.
Common Use Cases
Appointment booking for clinics, lead capture for real‑estate offices, after‑hours support for SaaS companies.
Getting Started
1. Connect your phone line and SMS number. 2. Sync calendars and CRM. 3. Configure greeting scripts and booking rules.
Why It Matters
Ensures no prospect is missed, accelerates revenue pipelines, and cuts staffing costs.
