What is a Front Desk Automation?
Definition
Front desk automation uses AI agents to answer calls, chats, and messages instantly, ensuring no inquiry goes unanswered.
What is Front Desk Automation?
Front Desk Automation uses AI to handle routine front‑desk tasks such as answering calls, responding to SMS/chat, booking appointments, and capturing leads. It operates 24/7 and logs every interaction directly into the CRM, freeing staff for higher‑value work.
Real‑World Example
A dental clinic receives 60 inbound calls daily; Frontdesk answers 85% of them, books 25 appointments per week and captures 40 new leads, saving roughly 12 hours of staff time each week.
How Central Frontdesk Works
AI answers calls, SMS and chat 24/7; auto‑books appointments via a branded booking page; extracts contact info to create leads; instantly logs interactions in the connected CRM (HubSpot or Pipedrive).
Key Benefits
24/7 availability, higher appointment fill‑rate, reduced manual data entry.
Common Use Cases
Medical offices, dental clinics, service‑based businesses that rely on phone bookings.
Getting Started
Sign up, connect your CRM, configure AI scripts and booking rules, go live.
Why It Matters
Provides constant front‑desk coverage, cuts staffing costs, and improves patient/customer acquisition.
