What is a Helpdesk Automation?
Definition
Helpdesk automation uses AI to resolve customer inquiries, route tickets, and reduce manual support workload.
What is Helpdesk Automation?
Helpdesk Automation uses AI to field common support queries, route tickets, and provide instant resolutions, reducing the load on human agents. It logs every interaction for full visibility.
Real‑World Example
An e‑commerce support team receives 120 tickets daily; Frontdesk resolves 70% via AI chat, escalates 30 tickets, saving 8 hours of agent time each day.
How Central Frontdesk Works
AI answers SMS, chat, and voice inquiries 24/7, captures issue details, creates or updates tickets in the CRM, and can schedule follow‑up calls.
Key Benefits
Faster response times, lower support costs, higher customer satisfaction.
Common Use Cases
E‑commerce, SaaS support, telecom customer service.
Getting Started
Create account, integrate with ticketing system/CRM, train AI on FAQs, go live.
Why It Matters
Delivers round‑the‑clock support while dramatically cutting operational expenses.
