What is an Inbound Call Management?
Definition
Managing and routing inbound phone calls automatically using AI.
What is Inbound Call Management?
Inbound call management automates answering, routing, and logging of incoming phone calls, ensuring every call is captured and acted upon.
Real-World Example
A retail chain receives 3,500 calls weekly; Frontdesk answers 82% of routine queries, schedules 1,200 service appointments, and logs all calls in the CRM, reducing missed calls by 68%.
How Frontdesk Works
Frontdesk uses voice AI to greet callers, understand intent, book appointments on synced calendars, capture lead info, and auto‑log call details in the connected CRM.
Key Benefits
Reduced missed calls, consistent customer experience, and enriched contact records.
Common Use Cases
Service scheduling, sales prospect intake, and support triage.
Getting Started
1. Provision Frontdesk phone numbers. 2. Connect to your CRM and calendar. 3. Define call scripts and routing logic. 4. Launch and monitor.
Why It Matters
Ensures every inbound opportunity is captured and nurtured, driving higher conversion and customer loyalty.
