What is an Inquiry Handling Software?
Definition
Software that answers, routes, and logs inbound customer inquiries across channels.
What is Inquiry Handling Software?
Inquiry handling software centralizes and automates the capture, qualification, and response to inbound questions across phone, chat, and email channels.
Real-World Example
A financial advisory firm fields 800 prospect calls monthly; Frontdesk answers 78% automatically, books 350 consultations, and logs 620 new leads into the CRM.
How Frontdesk Works
Frontdesk greets callers via AI, parses SMS/chat text, books appointments on integrated calendars, captures lead data, and syncs every interaction to the CRM.
Key Benefits
Never miss a prospect, consistent brand interaction, and streamlined lead pipeline.
Common Use Cases
Consultation scheduling, product demo requests, and support ticket intake.
Getting Started
1. Deploy Frontdesk on your phone and web channels. 2. Connect to your CRM. 3. Configure intake scripts. 4. Monitor and optimize performance.
Why It Matters
Transforms missed calls into qualified opportunities, boosting revenue potential.
