What is a Multichannel Customer Support?
Definition
Customer support delivered across phone, email, chat, SMS, and social platforms through one unified system.
Multichannel Customer Support
Multichannel Customer Support delivers consistent assistance across phone, SMS, chat, and email from a single AI‑powered hub.
Real-World Example
A SaaS support team handles 500 tickets weekly; Frontdesk consolidates channels, reducing average resolution time from 6 h to 4 h.
How Central Frontdesk Works
AI triage, unified inbox, auto‑routing, CRM sync, knowledge‑base suggestions.
Key Benefits
Faster resolutions, unified view, higher CSAT.
Common Use Cases
Tech support; subscription services; retail after‑sales.
Getting Started
Enable channels, train AI intents, connect CRM, set SLAs.
Why It Matters
Creates a seamless support experience that retains customers.
