For medical practices
Every patient, already in Athena before you hang up.
Central answers the call, finds or creates the patient in AthenaHealth, and books the appointment, so nothing waits for the front desk to enter it by hand.
What changes when Athena and Central are connected
Every patient, recognized
Central looks the caller up in AthenaHealth. If they've been seen before, it already knows who they are before the conversation starts.
New patients, added instantly.
If it's a new patient, Central creates the record in AthenaHealth, so the front desk isn't entering it after the fact.
Appointments booked live
Central books the appointment directly into AthenaHealth's schedule while the patient is still on the call.
Reschedule or cancel, live.
If a patient needs to move or cancel a visit, Central can do it in AthenaHealth on the spot, no callback required.
How it works
Frequently Asked Questions
Does this create a duplicate patient if one already exists in AthenaHealth?
Not by default. Duplicate checking isn't automatic, but it can be set up using flow logic, so the call checks for an existing patient before creating a new one.
Does anything sync back from AthenaHealth into Central?
No. The connection is one-way, from Central into AthenaHealth. Appointment and patient information created or updated by Central shows up in AthenaHealth, but changes made directly in AthenaHealth don't sync back.
What can Central actually do in AthenaHealth?
Central can find a patient, create a new patient, book an appointment, reschedule an appointment, and cancel an appointment.
Does Central verify insurance or handle billing through this integration?
No. This integration covers patient records and scheduling. Insurance verification and billing are handled separately.
How do I connect Athena?
Central sends your practice a setup link. You log into your athenaOne account directly through that link, your institution then appears in a dropdown inside Central, and you select your location if you have more than one.
Does every call create or update a record in AthenaHealth?
Only the ones you want it to. You set the logic in your call flow, so calls about scheduling or existing patients can create or update a record, while calls unrelated to a visit can move on without touching AthenaHealth at all.
Can I connect more than one location?
Yes. If your practice has multiple locations in AthenaHealth, you can connect all of them and select the right one when you set up the integration.
Central Get your hours back.
One piece of a bigger front desk
Athena is one of the ways Central plugs into a practice. On its own, this integration handles what happens with a single tool. Frontdesk itself covers every channel patients reach out on, calendar booking, and routing, all at once.
