For practices running on eClinicalWorks
Every patient managed, without staff touching eClinicalWorks.
Central answers the call, checks eClinicalWorks for the patient, and books, reschedules, or cancels the appointment directly, so the visit is already on the calendar by the time you hang up.
What changes when eClinicalWorks and Central are connected
Every patient, recognized.
Central looks the patient up in eClinicalWorks. If they're already in the system, Central matches the existing record instead of creating a new one.
New patients, added automatically.
If it's a new patient, Central creates the record and moves straight into booking, so intake doesn't wait on a callback.
Reschedules and cancellations, handled live.
Central manages bookings, reschedules, and cancellations seamlessly in real time.
How it works
Frequently Asked Questions
Does this create a duplicate patient record if one already exists in eClinicalWorks?
No. Central checks for an existing patient first and matches to that record. A new record is only created if no match is found.
Does anything sync back from eClinicalWorks into Central?
No. The connection is one-way, from Central into eClinicalWorks. Central books, reschedules, and cancels appointments directly in eClinicalWorks, but doesn't store or sync appointment data on its own side. Availability is fetched live on every call.
What can Central actually do in eClinicalWorks?
Central can find a patient, create a new patient record, book an appointment, reschedule an appointment, and cancel an appointment. Patient records can be created but not updated after the fact.
How do I connect eClinicalWorks?
Your practice is onboarded through NexHealth, and your institution is added into the NexHealth developer console. Central connects through that setup, so there's no separate API key or login step on your end.
Does every call touch eClinicalWorks?
Only calls involving a patient record or appointment. Central checks for the patient, then books, reschedules, or cancels as needed. Calls unrelated to scheduling can move on without touching eClinicalWorks at all.
Central Get your hours back.
Frontdesk is already there.
eClinicalWorks is one of the ways Central plugs into your practice. On its own, this integration handles what happens with a single tool. Frontdesk covers every channel your patients reach out on, calendar booking, and routing, all at once.
