For home service businesses
Every job, already in Housecall Pro before you hang up.
Central answers the call, finds or creates the customer, and creates the job in Housecall Pro, so nothing waits for you to enter it yourself.
What changes when Housecall Pro and Central are connected
Every caller, recognized.
Central looks the caller up in Housecall Pro by phone number. If they've called before, it already knows who they are before the conversation starts.
New leads, routed correctly.
If it’s a new caller, Central creates the customer and job in Housecall Pro, then routes it based on what they’re calling about to the right person.
Reschedules and lookups, live.
Central can look up an existing job or reschedule one while the customer's still on the line, so common admin work doesn't turn into a callback.
A quote, before you lift a wrench.
Central can quote a service directly, so simple pricing questions get answered without a hold or a hand-off.
How it works
No complex configuration. Connect your API key, tell Central what actions to take on each type of call, and you're live. A typical flow checks whether the caller exists first, then either updates their info or creates a new customer and job automatically.
Frequently Asked Questions
Does this create a duplicate customer if one already exists in Housecall Pro?
Not by default. It depends on how your flow is set up. A common setup checks whether the customer already exists first, and only creates a new one if they're not found, so the rest of the call can move on without duplicating anyone.
Does anything sync back from Housecall Pro into Central?
No. The connection is one-way, from Central into Housecall Pro. Job and customer information created or updated by Central shows up in Housecall Pro, but changes made directly in Housecall Pro don't sync back.
What can Central actually do in Housecall Pro?
Central can find a customer by phone number, create a new customer, create a job, look up an existing job, reschedule a job, log a note, and quote a service.
How do I connect Housecall Pro?
Paste in your Housecall Pro API key. That's the entire setup.
Does every call create a job in Housecall Pro?
Only the ones you want it to. You set the logic in your call flow, so calls about pricing, scheduling, or existing jobs can create or update a job, while calls that have nothing to do with service work can move on without touching Housecall Pro at all.
Central Get your hours back.
Frontdesk is already there.
Housecall Pro is one of the ways Central plugs into your business. On its own, this integration handles what happens with a single tool. Frontdesk covers every channel your customers reach out on, calendar booking, CRM sync, and routing, all at once.
