Dropbox + Central

Automatically save and organize customer documents in Dropbox folders.

What Is Dropbox?

Dropbox is a leading cloud‑based file storage and collaboration platform that lets users store, sync, and share files from any device. It provides secure, version‑controlled folders and powerful sharing controls, making it ideal for both personal and business use.

What Is Central?

Central is an AI-powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow-ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.

What You Can Do with Dropbox + Central

With the integration, Central can pull relevant files from Dropbox in real time to enrich conversations, such as proposals, contracts, or product specs. Agents can automatically attach Dropbox documents to tickets, emails, or follow‑up messages without leaving the Central interface. The combined solution also enables automated workflows that store call recordings, chat transcripts, and meeting notes directly into designated Dropbox folders for easy retrieval and compliance. Overall, it creates a seamless loop where customer data and supporting assets are always synchronized and accessible.

Common Use Cases

Instant access to sales proposals during calls, Automated attachment of contracts after bookings, Centralized storage of support tickets and related screenshots, Syncing meeting recordings and notes to project folders, Streamlined onboarding by sharing welcome kits from Dropbox, Archiving compliance‑required communications for audit trails

How to Connect Dropbox to Central

In Central, go to the Integrations hub, locate Dropbox, and click "Connect". Sign in to your Dropbox account and grant the requested permissions, then map the desired Dropbox folders to Central's file storage fields. Once linked, configure sync settings and enable automatic attachment rules to start leveraging the integration.