Google Chat + Central

Connect Google Chat for team collaboration and customer operation notifications.

What Is Google Chat?

Google Chat is a team messaging platform integrated with Google Workspace for conversations and collaboration.

What Is Central?

Central is an AI-powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow-ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.

What You Can Do with Google Chat + Central

Get real-time customer alerts, approvals, and workflow updates in Google Chat so teams act faster without tool switching.

Common Use Cases

Notifications, approvals, lead routing, escalation

How to Connect Google Chat to Central

1) Central → Zapier connect. (guide.trycentral.com) 2) Trigger: Central (New lead / Needs human). 3) Action: Google Chat (Send message). 4) Map customer + summary. 5) Test → On. (guide.trycentral.com)