Google Drive + Central

Centralize customer files, recordings, and documents in Google Drive automatically.

What Is Google Drive?

Google Drive is Google’s cloud storage service that lets users save, access, and share files from any device. It provides secure, real‑time collaboration on documents, spreadsheets, and presentations, making teamwork effortless.

What Is Central?

Central is an AI-powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow-ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.

What You Can Do with Google Drive + Central

With the Google Drive + Central integration, businesses can automatically store call recordings, chat transcripts, and meeting notes in organized Drive folders. Central can retrieve relevant documents from Drive during interactions, ensuring agents have instant access to the information they need. This synergy streamlines workflows, cuts down on manual file handling, and enhances the overall customer experience.

Common Use Cases

automated storage of call recordings, real‑time retrieval of product manuals during support chats, syncing meeting notes to CRM, centralized repository for sales collateral, backup of customer contracts, collaborative editing of onboarding documents

How to Connect Google Drive to Central

To connect Google Drive to Central, go to the Integrations page in the Central dashboard, select Google Drive, and follow the OAuth authentication prompts. After authorizing, configure folder mappings and sync settings to match your workflow.