Linear + Central

Transform customer feedback into Linear issues and sync product development.

Linear + Central Integration

Linking Linear with Central brings product planning and customer support into a single, data‑driven workflow. Linear’s fast issue management pairs with Central’s AI automation to turn customer conversations into actionable work items. The result is faster response times and more informed product decisions.

What Is Central?

Central is an AI-powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow-ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.

Key Features and Benefits

The integration syncs issue status, comments, and custom fields between Linear and Central, ensuring data consistency across tools. AI‑driven routing in Central assigns tickets to the most relevant Linear project based on tags, components, or historical patterns. Teams gain visibility into how customer feedback influences the product backlog, enabling data‑backed prioritization. Automated notifications keep stakeholders informed without extra effort.

Use Cases

['Automatically convert high‑priority support tickets into Linear bugs or feature requests.', 'Sync status updates from Linear back to Central so customers see real‑time progress.', 'Route recurring customer issues to a dedicated Linear project for systematic triage.', 'Enrich Linear issues with Central’s sentiment analysis and suggested resolutions.', 'Generate weekly reports that combine development velocity from Linear with support metrics from Central.']

How to Connect Linear to Central

Begin by granting Central read‑write access to your Linear workspace and selecting the projects to sync. Configure mapping rules for issue types, priorities, and tags, then enable the integration in Central’s settings. After a quick verification step, the two systems will start sharing data automatically, letting your teams work together instantly.