Microsoft Teams + Central
Get real-time notifications and manage customer operations from Microsoft Teams.
What is Microsoft Teams?
Microsoft Teams is a collaboration platform combining chat, meetings, file sharing, and integrations for work teams.
What Is Central?
Central is an AI-powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow-ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.
What You Can Do with Microsoft Teams + Central
Receive customer alerts, summaries, and approval requests in Teams so your ops workflow runs where your team already works.
Common Use Cases
Lead notifications, escalations, daily summaries, approvals
How to Connect Microsoft Teams to Central
1) Central → Zapier connect. (guide.trycentral.com) 2) Trigger: Central (New lead / Escalation). 3) Action: Teams (Post in channel / DM). 4) Include summary + link. 5) Test → On. (guide.trycentral.com)
App information
Developer:
Microsoft Teams
Category:
Messaging
