OneDrive + Central

Store, organize, and share customer files securely with OneDrive cloud storage.

What Is OneDrive?

OneDrive is Microsoft's cloud storage service that allows users to store, access, edit, share, and sync their files from any device. It integrates seamlessly with Microsoft Office and other Microsoft 365 applications, making it a powerful tool for collaboration and productivity.

What Is Central?

Central is an AI-powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow-ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.

What You Can Do with OneDrive + Central

By linking OneDrive with Central, you can store all customer‑related documents, contracts, and media in a secure cloud repository while Central pulls the right files to personalize interactions. Central can automatically attach relevant OneDrive files to emails, chat messages, or meeting invites, ensuring customers receive up‑to‑date information instantly. This integration streamlines workflows, reduces manual handling, and boosts overall customer satisfaction.

Common Use Cases

File sharing and collaboration, automated lead qualification, meeting scheduling, follow‑up management, CRM integration, social media & messaging automation

How to Connect OneDrive to Central

Use Central's integration settings to authenticate your Microsoft account and grant API access to OneDrive. Once connected, map OneDrive folders to Central's document library, enabling the platform to retrieve and attach files automatically during customer interactions.