Slack + Central
Get real-time call summaries, alerts, and next steps directly in Slack.
What Is Slack?
Slack is a cloud‑based collaboration platform that brings team messaging, file sharing, and integrations into one searchable workspace. Its primary purpose is to streamline communication and reduce email overload by allowing real‑time conversations in channels organized by project, department, or topic. Slack is used by businesses of all sizes, from startups to enterprises, as well as remote and distributed teams.
What Is Central?
Central is an AI‑powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow‑ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.
What You Can Do with Slack + Central
With the Slack + Central integration, you can receive instant Slack notifications whenever Central qualifies a new lead, books a meeting, or flags a high‑priority support ticket. Agents can reply to SMS, WhatsApp, or social media messages directly from Slack, and Central will update the original channel and the customer record in real time. Automated follow‑up reminders and task assignments are posted to the appropriate Slack channels, keeping the whole team aligned without switching apps. Additionally, you can trigger custom Zapier actions from Slack commands to push data into your CRM or marketing automation tools.
Common Use Cases
Receive real‑time alerts in #sales when a new lead is qualified by Central, automatically post meeting confirmations from Central into the #calendar channel, route missed calls captured by Central to a #support channel for follow‑up, sync WhatsApp customer inquiries into a dedicated #whatsapp‑inbox channel, generate daily analytics summaries from Central and deliver them to #lead‑metrics, trigger a Zapier workflow from a Slack command to update a CRM record with Central’s latest interaction data
How to Connect Slack to Central
In Central, navigate to the Integrations catalog and select Slack, then click “Connect” and authorize the app using your Slack workspace credentials. Choose the Slack channels you want Central to post notifications to and map the message types (leads, bookings, alerts) to each channel. Save the configuration and test the connection by sending a sample lead from Central; the notification should appear in the selected Slack channel.
App information
Developer:
Slack
Category:
Messaging
