Twist + Central
Organize team communications in Twist while managing customer operations in Central.
What Is Twist?
Twist is a team communication tool focused on async, thread-based discussions instead of real-time chat noise.
What Is Central?
Central is an AI-powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow-ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.
What You Can Do with Twist + Central
Send customer alerts and AI summaries into Twist to coordinate async work and keep teams aligned on customer actions.
Common Use Cases
New lead alerts, escalations, daily digests
How to Connect Twist to Central
1) Central → Zapier connect. (guide.trycentral.com) 2) Trigger: Central (New lead / Escalation). 3) Action: Twist (Post to thread/channel). 4) Include summary + link. 5) Test → On. (guide.trycentral.com)
App information
Developer:
Twist
Category:
Messaging
