Yammer + Central

Connect internal Yammer conversations to customer operations workflows.

What Is Yammer?

Yammer is an enterprise social networking tool used for internal communication and company-wide discussions.

What Is Central?

Central is an AI-powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow-ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.

What You Can Do with Yammer + Central

Share key customer operation updates into Yammer so internal teams stay aligned on escalations, handoffs, and action items.

Common Use Cases

New lead alerts, escalations, daily summaries, team coordination

How to Connect Yammer to Central

1) Central → Zapier connect. (guide.trycentral.com) 2) Trigger: Central (New lead / Escalation). 3) Action: Yammer (Post message). 4) Format message with customer, summary, link. 5) Test → On. (guide.trycentral.com)