Zendesk + Central

Sync support tickets, customer conversations, and automate Zendesk workflows.

What is Zendesk?

Zendesk is a customer support platform for ticketing, live chat, help desks, and omnichannel service.

What Is Central?

Central is an AI-powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow-ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.

What You Can Do with Zendesk + Central

Sync Zendesk tickets into Central to speed up support with AI summaries, routing, and automated workflows.

Common Use Cases

Auto-create tickets, attach summaries, escalate to humans

How to Connect Zendesk to Central

1) Central → Zapier connect. (guide.trycentral.com) 2) Trigger: Central (Needs human / Unresolved after X). 3) Action: Zendesk (Create ticket, add note). 4) Map transcript + customer fields. 5) Test → On. (guide.trycentral.com)