Zoom + Central

Schedule Zoom meetings from customer conversations and sync calendar automatically.

Seamless Integration for Enhanced Customer Operations

The Zoom + Central integration offers a unified solution for businesses aiming to elevate their customer operations. By combining Zoom's video conferencing capabilities with Central's AI-powered platform, companies can now handle customer inquiries more efficiently and effectively.

What Is Central?

Central is an AI-powered customer operations platform that handles every aspect of customer interaction automatically, 24/7. From answering calls and messages across multiple channels (phone, SMS, WhatsApp, social media) to qualifying leads, booking meetings, managing follow-ups, and handling administrative tasks, Central ensures no customer is ever left waiting. The platform learns from your website and documents to become an expert in your business, integrating seamlessly with your CRM, calendar, and existing tools to create a unified customer operations system that works like magic.

Key Features

Key features include automated inquiry routing, AI‑generated response suggestions, real‑time transcription and sentiment analysis, and enhanced analytics for interaction insights. These capabilities enable timely, relevant support while providing valuable data on customer behavior and preferences. The combined solution also supports customizable workflows and seamless data synchronization between Zoom and Central.

Use Cases

["Customer Support: Use Zoom for face‑to‑face interactions while Central's AI automates ticket creation, routing, and follow‑up.", "Sales Meetings: Combine Zoom video calls with Central's AI‑driven insights to tailor pitches and capture actionable data.", "Remote Collaboration: Enhance remote team coordination with Zoom meetings and Central's task automation and reporting.", 'Training & Onboarding: Conduct live training via Zoom and let Central track progress, assign tasks, and analyze engagement.', "Feedback Collection: Host feedback sessions on Zoom and leverage Central's AI to analyze sentiment and generate actionable recommendations."]

How to Connect Zoom to Central

To begin, sign up for a Central account, install the Zoom integration from the Central marketplace, and follow the step‑by‑step setup guide. A free trial is available, and dedicated support assists with any configuration questions.