Customer Operations Software for Enterprise
Customer Operations Software for Enterprise
As operations scale, customer commitments don't always move.
As operations scale, customer commitments don't always move.
Central captures commitments from conversations, keeps records in sync across systems, and enforces clear ownership and tracking without replacing your existing tools.
Central captures commitments from conversations, keeps records in sync across systems, and enforces clear ownership and tracking without replacing your existing tools.
Customer commitments are met, every time.
Customer commitments are met, every time.
Rated ★★★★★ on G2
Rated ★★★★★ on G2
Conversations generate commitments. Central ensures continuity.
Central captures commitments across communication channels and ensures follow-through is clearly owned without relying on manual effort.
One operational layer that keeps follow-through governed across teams.
Central brings calls, emails, chat, and next steps into a shared layer, so commitments don't fragment across tools or disappear during cross-team handoffs.
Central captures commitments and enforces ownership automatically.
Calls, emails, chats, and meetings are captured with context, converted into clearly owned next steps, and synchronized to the correct records.
Nothing relies on memory or informal follow-ups.
Each next step carries explicit ownership and timing, so progress remains visible and accountable across teams and roles.
Less coordination overhead. More operational confidence.
Central keeps conversations, notes, and commitments current as work happens, reducing status checks and after-the-fact reconciliation.
Designed for enterprise operating models.
The same workflows apply across departments and regions, with exceptions surfaced early and routed through defined escalation paths.
Six ways Central keeps follow-through controlled across the organization.
Capture commitments at the source
Automatically capture commitments from calls, emails, chats, and meetings and convert them into clearly defined next steps.
Capture commitments at the source
Automatically capture commitments from calls, emails, chats, and meetings and convert them into clearly defined next steps.
Capture commitments at the source
Automatically capture commitments from calls, emails, chats, and meetings and convert them into clearly defined next steps.
Enforce ownership and timing
Each next step is assigned clear ownership, deadlines, and context, ensuring accountability without informal reminders.
Enforce ownership and timing
Each next step is assigned clear ownership, deadlines, and context, ensuring accountability without informal reminders.
Enforce ownership and timing
Each next step is assigned clear ownership, deadlines, and context, ensuring accountability without informal reminders.
Keep records accurate in real time
Notes, summaries, and commitments are logged as work happens, keeping systems of record reliable without reconciliation later.
Keep records accurate in real time
Notes, summaries, and commitments are logged as work happens, keeping systems of record reliable without reconciliation later.
Keep records accurate in real time
Notes, summaries, and commitments are logged as work happens, keeping systems of record reliable without reconciliation later.
Turn decisions into governed actions
When decisions are made, meetings are scheduled, follow-ups drafted, and actions assigned through defined workflows.
Turn decisions into governed actions
When decisions are made, meetings are scheduled, follow-ups drafted, and actions assigned through defined workflows.
Turn decisions into governed actions
When decisions are made, meetings are scheduled, follow-ups drafted, and actions assigned through defined workflows.
Preserve context through handoffs
Conversation history and commitments stay attached to records, enabling smooth transitions across teams and roles.
Preserve context through handoffs
Conversation history and commitments stay attached to records, enabling smooth transitions across teams and roles.
Preserve context through handoffs
Conversation history and commitments stay attached to records, enabling smooth transitions across teams and roles.
Support enterprise operating models
The same workflows apply across departments and regions, with exceptions surfaced early and routed through defined paths.
Support enterprise operating models
The same workflows apply across departments and regions, with exceptions surfaced early and routed through defined paths.
Support enterprise operating models
The same workflows apply across departments and regions, with exceptions surfaced early and routed through defined paths.
Loved by 1000+ businesses
Stay in control. Central keeps follow-through accountable.
Built for growing teams that need consistency without losing control.
Loved by 1000+ businesses
Stay in control. Central keeps follow-through accountable.
Built for growing teams that need consistency without losing control.
Loved by 1000+ businesses
Stay in control. Central keeps follow-through accountable.
Built for growing teams that need consistency without losing control.
FAQ
Frequently Asked Questions
We’re not experimenting. Why should we trust Central in production?
Enterprise teams use Central when they need reliability at scale: high-volume inbound handling, multi-location/department routing, and consistent follow-through, without losing accountability. Central’s enterprise package is positioned around dedicated onboarding/support and SLA guarantees, not “best-effort” automation.
How quickly can the service be set up and start handling calls?
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We’re not experimenting. Why should we trust Central in production?
Enterprise teams use Central when they need reliability at scale: high-volume inbound handling, multi-location/department routing, and consistent follow-through, without losing accountability. Central’s enterprise package is positioned around dedicated onboarding/support and SLA guarantees, not “best-effort” automation.
Is Central compliant (SOC 2 / HIPAA / GDPR)?
Central supports regulated use cases and lists the following statuses: GDPR-compliant, HIPAA-approved, and SOC 2 Type I-approved. SOC 2 Type II and ISO 27001 are in progress. For current details, refer to Central’s Privacy Policy and request the latest security materials from our team.
Is Central compliant (SOC 2 / HIPAA / GDPR)?
Content
Is Central compliant (SOC 2 / HIPAA / GDPR)?
Central supports regulated use cases and lists the following statuses: GDPR-compliant, HIPAA-approved, and SOC 2 Type I-approved. SOC 2 Type II and ISO 27001 are in progress. For current details, refer to Central’s Privacy Policy and request the latest security materials from our team.
If we put Central in front of customers, how do we avoid risk and surprises?
Central isn’t meant to “wing it.” You control what gets approved, what gets escalated to a human, and what gets ignored, so automation reduces workload without introducing new uncertainty.
If we put Central in front of customers, how do we avoid risk and surprises?
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If we put Central in front of customers, how do we avoid risk and surprises?
Central isn’t meant to “wing it.” You control what gets approved, what gets escalated to a human, and what gets ignored, so automation reduces workload without introducing new uncertainty.
What happens when the AI doesn’t know the answer?
Central is designed to escalate rather than guess. If a question is outside the knowledge base or someone requests a human, Central can hand off to the right person, and you control escalation rules and who gets it.
What happens when the AI doesn’t know the answer?
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What happens when the AI doesn’t know the answer?
Central is designed to escalate rather than guess. If a question is outside the knowledge base or someone requests a human, Central can hand off to the right person, and you control escalation rules and who gets it.
Can we control what the AI says on calls?
Yes. You can configure approved scripts, talking points, and call objectives, including how Central qualifies, what it asks, and when it books or transfers to a human.
Can we control what the AI says on calls?
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Can we control what the AI says on calls?
Yes. You can configure approved scripts, talking points, and call objectives, including how Central qualifies, what it asks, and when it books or transfers to a human.
Do we get visibility and an audit trail, or is this a black box?
Central records the work. For voice calls, Central stores a full recording, transcript, and summary so teams can review, search, and export for visibility.
Do we get visibility and an audit trail, or is this a black box?
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Do we get visibility and an audit trail, or is this a black box?
Central records the work. For voice calls, Central stores a full recording, transcript, and summary so teams can review, search, and export for visibility.
We already have Salesforce/HubSpot. Are you asking us to replace it?
No, Central positions itself as enhancing existing CRMs with 2-way sync to keep both systems automatically updated.
We already have Salesforce/HubSpot. Are you asking us to replace it?
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We already have Salesforce/HubSpot. Are you asking us to replace it?
No, Central positions itself as enhancing existing CRMs with 2-way sync to keep both systems automatically updated.
Can we stop automation quickly if something changes?
Yes. You can pause/stop sequences and control enrollment, including who receives AI voice outreach.
Can we stop automation quickly if something changes?
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Can we stop automation quickly if something changes?
Yes. You can pause/stop sequences and control enrollment, including who receives AI voice outreach.
How does Central use our internal content?
Files, URLs, and text you provide are used to create your workspace knowledge base so Ask Central can answer questions and perform actions for your team.
How does Central use our internal content?
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How does Central use our internal content?
Files, URLs, and text you provide are used to create your workspace knowledge base so Ask Central can answer questions and perform actions for your team.
What do you collect, and do you sell our data?
We collect account information, usage logs, and information you submit through forms, chats, and prompts. We do not sell your personal data. We share data only with service providers, to comply with legal/regulatory requests, with successors in the event of a corporate transaction, or with your consent.
What do you collect, and do you sell our data?
Content
What do you collect, and do you sell our data?
We collect account information, usage logs, and information you submit through forms, chats, and prompts. We do not sell your personal data. We share data only with service providers, to comply with legal/regulatory requests, with successors in the event of a corporate transaction, or with your consent.
What’s your retention policy?
We retain data as long as needed to provide the service and meet legal obligations. If you close your account, we may retain limited data for tax, legal, and fraud-prevention purposes.
What’s your retention policy?
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What’s your retention policy?
We retain data as long as needed to provide the service and meet legal obligations. If you close your account, we may retain limited data for tax, legal, and fraud-prevention purposes.
What do we get at the enterprise level (support + delivery)?
The enterprise package explicitly lists: custom API integrations, a dedicated success manager, SLA guarantees, 24/7 priority support, and compliance (GDPR/HIPAA/SOC 2).
What do we get at the enterprise level (support + delivery)?
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What do we get at the enterprise level (support + delivery)?
The enterprise package explicitly lists: custom API integrations, a dedicated success manager, SLA guarantees, 24/7 priority support, and compliance (GDPR/HIPAA/SOC 2).
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Copyright © Central AI. All rights reserved, 2025.
Products
Industries
Copyright © Central AI. All rights reserved, 2025.
Products
Industries
Copyright © Central AI. All rights reserved, 2025.