Customer Operations Software for Enterprise
Customer Operations Software for Enterprise
Sales momentum fades faster than teams expect.
Sales momentum fades faster than teams expect.
Central captures inbound leads, handles scheduling and follow-up, and keeps deals moving while interest is high so reps can focus on closing.
Central captures inbound leads, handles scheduling and follow-up, and keeps deals moving while interest is high so reps can focus on closing.
Deals keep moving while intent is high.
Deals keep moving while intent is high.
Rated ★★★★★ on G2
Rated ★★★★★ on G2
Most deals die between touches.
A lead comes in, someone asks for pricing, a meeting needs rescheduling, or a "quick question" goes unanswered; these moments are crucial, and Central ensures they are handled promptly and consistently.
Capture and respond to every inbound lead.
With our Al-powered Front Desk, calls, chats, and forms are captured instantly. Central isn't an old-school chatbot. It can qualify your potential customers' requests and guide them through the next steps.
Answer fast or escalate with context.
High-intent questions get answered immediately. When a rep is needed, Central's post-call insights and summaries are handed off with a warm transfer so no leads go cold.
Qualify before pulling reps in.
Central's Lead Capture & Qualification asks a few smart questions up front-use case, urgency, and fit-then tags the lead so sales only engage when it's worth it.
Route leads cleanly.
Decision fatigue adds up fast. Based on qualification signals Central assigns the right owner and triggers the follow-through. Reps get a clean summary and the next best steps - take the guesswork out of their lives.
Book meetings without back-and-forth.
Central's Executive Assistant handles scheduling and rescheduling to prevent deals from stalling in inboxes. Reps show up prepared.
Keep your CRM clean and current.
Stop the constant copy-and-pasting Central CRM's Timeline View logs every call, chat, email, task, and note – then keeps your system of record current with 2-way CRM sync and Zapier/Webhooks integrations.
Six ways Central keeps follow-up reliable across teams.
Faster replies to inbound leads
Prospects get answers while intent is high, not hours later.
Faster replies to inbound leads
Prospects get answers while intent is high, not hours later.
Faster replies to inbound leads
Prospects get answers while intent is high, not hours later.
Next steps actually get sent
Pricing requests, follow-ups, and "what happens next" don't get forgotten.
Next steps actually get sent
Pricing requests, follow-ups, and "what happens next" don't get forgotten.
Next steps actually get sent
Pricing requests, follow-ups, and "what happens next" don't get forgotten.
Every inquiry becomes a clean record
Calls, chats, and forms are captured with context so nothing gets lost.
Every inquiry becomes a clean record
Calls, chats, and forms are captured with context so nothing gets lost.
Every inquiry becomes a clean record
Calls, chats, and forms are captured with context so nothing gets lost.
Consistent qualification before handoff
The basics are gathered upfront so reps walk into meetings prepared.
Consistent qualification before handoff
The basics are gathered upfront so reps walk into meetings prepared.
Consistent qualification before handoff
The basics are gathered upfront so reps walk into meetings prepared.
Less CRM cleanup for reps
Notes, summaries, and updates happen automatically during the day.
Less CRM cleanup for reps
Notes, summaries, and updates happen automatically during the day.
Less CRM cleanup for reps
Notes, summaries, and updates happen automatically during the day.
Fewer stalled or missed meetings
Scheduling and rescheduling happens quickly, with confirmations that reduce no-shows.
Fewer stalled or missed meetings
Scheduling and rescheduling happens quickly, with confirmations that reduce no-shows.
Fewer stalled or missed meetings
Scheduling and rescheduling happens quickly, with confirmations that reduce no-shows.
Loved by 1000+ businesses
Keep selling. Central handles the rest.
Turn every inbound conversation into a clear next step automatically.
Loved by 1000+ businesses
Keep selling. Central handles the rest.
Turn every inbound conversation into a clear next step automatically.
Loved by 1000+ businesses
Keep selling. Central handles the rest.
Turn every inbound conversation into a clear next step automatically.
FAQ
Frequently Asked Questions
Will this replace reps or message prospects like a robot?
No. Central handles the repetitive parts of inbound conversations and follow-through so reps can focus on selling. You control what Central can say, what it can’t, and when it must hand off to a human.
How quickly can the service be set up and start handling calls?
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Will this replace reps or message prospects like a robot?
No. Central handles the repetitive parts of inbound conversations and follow-through so reps can focus on selling. You control what Central can say, what it can’t, and when it must hand off to a human.
What happens when a prospect asks something sensitive or complex?
Central escalates to the right person and passes the full context so the rep can respond fast without starting from scratch. You can define escalation rules by topic, deal size, or intent.
What happens when a prospect asks something sensitive or complex?
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What happens when a prospect asks something sensitive or complex?
Central escalates to the right person and passes the full context so the rep can respond fast without starting from scratch. You can define escalation rules by topic, deal size, or intent.
Will reps lose control of their deals?
Central doesn’t “own” deals, it keeps them moving. It captures the conversation, suggests the next step, and keeps records current while the rep stays the decision-maker.
Will reps lose control of their deals?
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Will reps lose control of their deals?
Central doesn’t “own” deals, it keeps them moving. It captures the conversation, suggests the next step, and keeps records current while the rep stays the decision-maker.
How does Central know who to route a lead to?
Routing follows your rules: territory, account ownership, product line, deal size, or priority. If a lead is ambiguous, Central can gather the missing info first, then route correctly.
How does Central know who to route a lead to?
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How does Central know who to route a lead to?
Routing follows your rules: territory, account ownership, product line, deal size, or priority. If a lead is ambiguous, Central can gather the missing info first, then route correctly.
Will this mess up our CRM or create bad data?
Central updates records based on the conversation, and you can control what fields it’s allowed to write to. The goal is fewer stale notes and fewer “I’ll update later” gaps.
Will this mess up our CRM or create bad data?
Content
Will this mess up our CRM or create bad data?
Central updates records based on the conversation, and you can control what fields it’s allowed to write to. The goal is fewer stale notes and fewer “I’ll update later” gaps.
Does Central work with our current tools?
Yes—Central is designed to sit across your sales workflow, not force you into a new one. Most teams start by connecting the channels where leads come in and the system of record where updates need to land.
Does Central work with our current tools?
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Does Central work with our current tools?
Yes—Central is designed to sit across your sales workflow, not force you into a new one. Most teams start by connecting the channels where leads come in and the system of record where updates need to land.
Is this just for inbound leads, or can it help outbound too?
It helps both. Inbound gets faster response and cleaner qualification; outbound benefits from better follow-through, scheduling help, and cleaner tracking once a prospect engages.
Is this just for inbound leads, or can it help outbound too?
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Is this just for inbound leads, or can it help outbound too?
It helps both. Inbound gets faster response and cleaner qualification; outbound benefits from better follow-through, scheduling help, and cleaner tracking once a prospect engages.
What about commission and attribution?
Central doesn’t change crediting, it protects it. Leads get captured, routed, and logged so ownership is clearer, and “lost in the shuffle” disputes happen less.
What about commission and attribution?
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What about commission and attribution?
Central doesn’t change crediting, it protects it. Leads get captured, routed, and logged so ownership is clearer, and “lost in the shuffle” disputes happen less.
Will prospects be annoyed they’re talking to AI?
Prospects care about speed and getting the right answer. Central is most useful for fast responses, scheduling, and basic qualification, and it hands off cleanly when a human is needed.
Will prospects be annoyed they’re talking to AI?
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Will prospects be annoyed they’re talking to AI?
Prospects care about speed and getting the right answer. Central is most useful for fast responses, scheduling, and basic qualification, and it hands off cleanly when a human is needed.
How quickly can we roll this out without disrupting the team?
Most teams start with one high-impact workflow: inbound response + routing, or scheduling + rescheduling. Once reps trust it in one lane, expanding is straightforward.
How quickly can we roll this out without disrupting the team?
Content
How quickly can we roll this out without disrupting the team?
Most teams start with one high-impact workflow: inbound response + routing, or scheduling + rescheduling. Once reps trust it in one lane, expanding is straightforward.
What’s the “hidden” benefit we’ll notice after a month?
Pipeline hygiene improves without reps doing extra work. You get more consistent qualification, fewer forgotten next steps, and cleaner visibility into what’s actually happening in active deals.
What’s the “hidden” benefit we’ll notice after a month?
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What’s the “hidden” benefit we’ll notice after a month?
Pipeline hygiene improves without reps doing extra work. You get more consistent qualification, fewer forgotten next steps, and cleaner visibility into what’s actually happening in active deals.
How do we measure success?
Look at the numbers sales teams feel immediately: faster response time, more meetings booked, fewer missed leads, fewer no-shows, and less time spent on manual updates.
How do we measure success?
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How do we measure success?
Look at the numbers sales teams feel immediately: faster response time, more meetings booked, fewer missed leads, fewer no-shows, and less time spent on manual updates.
Products
Industries
Copyright © Central AI. All rights reserved, 2025.
Products
Industries
Copyright © Central AI. All rights reserved, 2025.
Products
Industries
Copyright © Central AI. All rights reserved, 2025.