What is an AI Customer Support Assistant?
Definition
An AI that responds to customer questions across chat, email, SMS, and voice without human agents.
What is AI Customer Support Assistant?
An AI customer support assistant provides instant, AI‑driven responses to customer inquiries via phone, SMS, or chat, handling routine issues and escalating complex cases.
Real‑World Example
An e‑commerce brand used Frontdesk to field 5,000 support chats per month, cutting average response time from 4 minutes to 30 seconds and boosting CSAT by 15 %.
How Central Frontdesk Works
Combines speech‑to‑text, intent detection, and knowledge‑base lookup to resolve queries, auto‑creates tickets in Central CRM when needed, and sends follow‑up reminders.
Key Benefits
Faster issue resolution, lower support costs, and higher customer satisfaction.
Common Use Cases
Order status checks, FAQ handling, and appointment rescheduling.
Getting Started
Deploy Frontdesk, upload your support FAQs, and connect to your ticketing system.
Why It Matters
Delivers consistent support at scale, freeing agents for high‑value interactions.
