What is a Business Process Automation?
Definition
Business process automation uses AI to streamline recurring internal processes like approvals, handoffs, reporting, and operational coordination.
Business Process Automation
Business Process Automation (BPA) uses technology to replace manual, repetitive tasks with automated workflows, reducing human error and speeding up operations. It enables organizations to standardize processes across departments and focus staff on higher‑value work.
Real-World Example
A SaaS company routes 5,000 inbound support tickets through Automate, automatically creating a HubSpot ticket, assigning it based on topic, and sending a confirmation email, cutting handling time from 12 minutes to 3 minutes per ticket.
How Central Automate Works
Connects 100+ apps, lets you build multi‑step workflows with drag‑and‑drop, schedule recurring automations, and includes conditional logic and data mapping.
Key Benefits
Higher efficiency, lower error rates, faster turnaround times.
Common Use Cases
Lead nurturing sequences, invoice processing, HR onboarding flows.
Getting Started
Identify a repeatable task, select the apps, design the workflow in Automate, test, then activate.
Why It Matters
Automation drives cost savings, improves customer satisfaction, and scales operations without adding headcount.
