What is a Call Answering Service?
Definition
A call answering service ensures inbound business calls are always answered, capturing caller details, routing requests, or booking appointments when staff are unavailable.
Call Answering Service
A Call Answering Service ensures every inbound call is answered promptly by AI or live agents, providing information, routing, or appointment booking. It eliminates missed calls and captures caller intent for follow‑up.
Real-World Example
A legal firm fields 2,800 calls per quarter; Frontdesk answers 99% of them, schedules 1,200 consultations, and adds 350 qualified leads to the CRM, generating $45,000 in new billable work.
How Central Frontdesk Works
AI greets callers, uses voice recognition to understand requests, books appointments via Scheduler, and logs call details in the CRM automatically.
Key Benefits
Higher call capture rate, automated scheduling, enriched lead data.
Common Use Cases
Law firms, consulting agencies, home‑service providers.
Getting Started
Provision a virtual number, set up call flow scripts, link your calendar and CRM, then activate.
Why It Matters
Maximizes revenue from inbound calls and reduces reliance on manual reception staff.
