What is a Conversational AI Software?
Definition
AI software that enables natural language conversations between businesses and customers.
What is Conversational AI Software?
Conversational AI software uses natural‑language processing to hold human‑like dialogues via voice or text, handling queries, bookings, and transactions without human intervention. It continuously learns to improve response accuracy.
Real-World Example
A car‑rental company fields 2,000 reservation calls weekly; Frontdesk’s AI books 85% of reservations, reducing live‑agent time by 1,500 minutes per week.
How Central Frontdesk Works
Frontdesk’s AI listens to inbound calls and reads SMS/chat, extracts intent (e.g., booking, inquiry), executes actions in Scheduler or CRM, and logs the conversation for future analysis.
Key Benefits
1) 24/7 booking capability, 2) Lower labor costs, 3) Data‑rich conversation logs.
Common Use Cases
Appointment scheduling, order placement, FAQ handling.
Getting Started
1) Deploy Frontdesk phone/SMS numbers, 2) Train AI with common phrases, 3) Connect to Scheduler and CRM, 4) Monitor performance and refine intents.
Why It Matters
Automated, natural conversations capture revenue around the clock and free staff for higher‑value activities.
