What is a Digital Front Desk?
Definition
A digital front desk replaces a physical receptionist by answering inquiries, directing requests, and capturing leads 24/7 using AI.
What is Digital Front Desk?
A digital front desk replaces traditional reception with AI‑driven voice, chat, and SMS that greet visitors, answer questions, and schedule appointments. It creates a professional first impression online and over the phone.
Real-World Example
A law firm receives 180 inbound inquiries per month; Frontdesk greets callers, qualifies them, and books 92% of consultations, increasing monthly billable hours by 15%.
How Central Frontdesk Works
Frontdesk answers calls and messages 24/7, uses intent detection to qualify prospects, books meetings via the Scheduler, captures lead data, and logs everything in the CRM.
Key Benefits
1) Always‑on reception, 2) Higher booking rates, 3) No missed inquiries.
Common Use Cases
Medical office intake, consulting firm lead qualification, property‑viewing scheduling.
Getting Started
1) Provision a business phone number, 2) Enable AI greeting scripts, 3) Link to Scheduler and CRM, 4) Test with a few callers.
Why It Matters
A seamless digital front desk ensures no prospect slips through the cracks, directly impacting revenue and brand perception.
