What is a Live Answering Service?
Definition
A service that answers calls in real time to prevent missed opportunities.
What is Live Answering Service?
Live Answering Service provides AI‑powered, human‑like call handling that answers inbound calls, takes messages, books appointments, and routes callers, all while appearing as a live operator.
Real-World Example
A legal practice uses Frontdesk to answer 1,200 calls monthly, booking 850 consultations and reducing missed calls by 98%, which adds $75,000 in new billable hours each quarter.
How Central Frontdesk Works
Frontdesk’s AI answers calls 24/7, recognizes intent (e.g., “schedule a meeting”), captures caller details, writes a note, and auto‑logs the interaction in Central CRM with call recordings.
Key Benefits
24/7 coverage, professional caller experience, automated lead capture
Common Use Cases
Appointment scheduling, after‑hours support, lead qualification via phone
Getting Started
1. Activate Frontdesk phone service. 2. Configure greeting scripts and routing rules. 3. Connect to your calendar and CRM. 4. Test call flows and adjust prompts.
Why It Matters
Never miss a call again; each captured conversation becomes a revenue opportunity.
