What is a Live Chat Automation?
Definition
AI that responds instantly to website visitors via chat without human agents.
What is Live Chat Automation?
Live Chat Automation deploys AI‑driven chatbots to engage website visitors instantly, answer common questions, and collect lead information without human intervention. It operates 24/7, ensuring no prospect is missed.
Real-World Example
An e‑commerce store installs Frontdesk chat on its product pages, capturing 250 qualified leads per month and reducing live‑agent chat volume by 45%, while average response time drops to 2 seconds.
How Central Frontdesk Works
Frontdesk’s chatbot uses natural‑language processing to understand visitor intent, offers product recommendations, books demo slots, and logs each chat as a lead in Central CRM with conversation transcripts.
Key Benefits
Higher conversion, lower support cost, instant response
Common Use Cases
Product inquiries, demo scheduling, post‑purchase support
Getting Started
1. Add Frontdesk chat widget to your site. 2. Train the bot with FAQs and booking flows. 3. Link to Central CRM. 4. Monitor chat analytics and refine scripts.
Why It Matters
Instant engagement captures prospects who would otherwise leave, driving sales and improving customer satisfaction.
