What is a Multi-channel Inbox?
Definition
A unified inbox that combines phone, chat, SMS, email, and social messages in one place.
Multi-channel Inbox
A Multi‑channel Inbox consolidates phone, SMS, and chat conversations into a single interface for unified response.
Real-World Example
A support team handles 200 daily inquiries across voice, text, and web chat; Frontdesk aggregates them, enabling a 30% faster first‑response time.
How Central Frontdesk Works
Unified dashboard, AI‑suggested replies, lead capture, CRM auto‑log, 24/7 AI answering.
Key Benefits
Improved response speed, consistent messaging, reduced tool switching.
Common Use Cases
Customer support centers; sales teams juggling inbound leads; SMBs managing omnichannel queries.
Getting Started
Link your phone number, enable SMS and web chat widgets, connect to CRM.
Why It Matters
Delivers seamless customer experience and boosts agent productivity.
