What is a Messaging Automation?
Definition
AI automation that sends and responds to messages across SMS, email, and chat platforms.
Messaging Automation
Messaging Automation sends personalized SMS or chat messages automatically based on triggers such as bookings or lead capture.
Real-World Example
An e‑commerce brand sends 5,000 promotional SMS per month; Frontdesk automates send time and personalization, raising click‑through from 2% to 4%.
How Central Frontdesk Works
Trigger‑based SMS/chat, dynamic fields, compliance filters, analytics, integration with CRM.
Key Benefits
Higher engagement, scalable outreach, time savings.
Common Use Cases
Appointment reminders; promotional campaigns; post‑purchase follow‑ups.
Getting Started
Create message templates, set triggers (e.g., new lead), enable sending channel.
Why It Matters
Drives revenue through timely, relevant communication without manual effort.
