What is a Message Taking Service?
Definition
A service that answers inbound calls or messages, records caller details and intent, and delivers structured messages to your team for follow-up.
Message Taking Service
Message Taking Service records and logs voice or text messages when no agent is available, ensuring every inquiry is captured.
Real-World Example
A law firm receives 30 voicemails daily; Frontdesk transcribes and logs each, allowing attorneys to prioritize follow‑up within 2 hours, improving client conversion by 15%.
How Central Frontdesk Works
24/7 AI answering, voicemail transcription, lead extraction, CRM auto‑log, optional callback scheduling.
Key Benefits
No missed inquiries, faster follow‑up, accurate records.
Common Use Cases
Professional services; medical offices; after‑hours support.
Getting Started
Activate AI answering, set transcription preferences, map fields to CRM.
Why It Matters
Transforms silent missed calls into actionable leads, protecting revenue.
