Eligibility on every chair, and a recall list nobody works.
Predeterminations that take weeks, annual maximums and waiting periods that differ per patient, and a hygiene recall list that is the cheapest revenue in the practice and the least worked. Central runs both.
SOC 2 · HIPAA · ISO 27001 · BAA before any patient data moves
Authorization in flight
D0120 periodic oral evaluation
Clinical attached · chasing determination
Your week
We already know where your week goes.
Three things every dental & dso practice we speak to describes, usually in the first ten minutes.
01
New patients call after hours
Most new patient calls happen when staff are unavailable. Every missed call is a missed chair.
02
Insurance questions eat staff time
Hours spent on the same coverage and billing questions — hours better spent on patient care.
03
No-shows with no follow-up
A no-show without a quick follow-up call is a lost appointment and lost revenue.
How we work it
The whole chain, not the first link.
Every step says whether an agent or one of our specialists did it. Nothing clinical or contentious is left to software.
Eligibility run before every day
Coverage, remaining maximum, waiting periods and frequency limits verified ahead of the schedule. Discrepancies flagged before the patient arrives.
Prior auth and predeterminations submitted and tracked
Agents work the portal. Specialists call when portals fail. Status is updated in your system so the front desk always knows where things stand.
Recall list worked on a cadence
Overdue patients contacted by phone, text and email. Responses routed back to the practice. Appointments booked, not just prompted.
Denials reviewed and appealed
Every denial gets a read. If the ground is wrong, it goes to appeal. If it's clinical, it comes to you with the relevant documentation.
Tell us the job you cannot keep staffed.
Twenty minutes, no deck. Name it and we will work one in front of you, live, on a test account.
