Central answers every call, chat and form your campaigns produce on every client account, instantly, around the clock.
Answers instantly, 24/7
Plugs into what your clients already run
You did your job. Then the lead sat there.
Three ways a good campaign reads as a bad one.
None of these are a targeting problem. You can't fix any of them inside the ad account.
The 9pm form fill
It lands after close and waits until morning. By then they've filled in two more forms, and one of those got a call back first.
The call that rings out
Your client is on a job, mid-treatment, or already on the other line. The phone rings out and the lead is gone without a trace in your reporting.
The report that looks like your fault
The leads landed. The bookings didn't. The conversation becomes cost per lead instead of what happened to the leads.
Central answers, qualifies, follows up, and books, even when nobody is online.
Wherever the form is, the lead gets called.
Built for agencies running these verticals.
5 to 50-person shops running paid, SEO, web or lifecycle for local and small-business clients.
Sell what happens after the lead.
Every agency pitching your client is promising leads. Almost none of them can say what happens to one at 9pm on a Saturday.
You stop competing on cost per lead and start competing on the number the client actually counts, booked work. Same media budget, nothing extra to justify.
Booked appointments, not just form fills
Every lead answered, in and out of hours
One timeline you can report from
A retention story that isn't a price cut
Agencies add Central per client and keep a monthly margin on it, with free seats so your team can run the product and demo it themselves. We'll size the margin against your client book on the call.
Recurring margin on every client
Free seats for your team
Your brand on the receptionist, if you want it
A channel team you can actually reach
Agency questions, answered
Does this replace my client's front desk staff?
No. It covers what they can't get to, after hours, the overflow, the second and third call arriving at once. Their team keeps the relationships and the walk-ins; Central keeps the calls from going unanswered.
Do we have to change the client's phone number?
No. Their number stays, their greeting stays, their rules stay. Calls forward to Central and it answers as their practice or their shop.
How fast can we get a client live?
Days, not sprints. An engineer on our side does the setup free, connects the calendar and CRM, and stays on after go-live. No implementation fee.
What happens on a call it can't handle?
It hands off to a person. There's a 24/7 human-staffed centre behind the software, and roughly one call in ten is the kind that should go to a human.
Does it pull leads straight out of Meta or Google?
Local Services Ads, Angi and Yelp connect directly, a new lead there triggers the callback on its own. For the in-app forms on Meta, TikTok and LinkedIn, the lead reaches Central the way you already route it: your CRM, Zapier, or a webhook.
What can we actually report back to the client?
Every call and chat lands with the recording, the transcript, an AI summary and the outcome, and it feeds the CRM you already run. The dashboard shows calls handled, meetings booked and leads captured, and you can export it.
How do we get trained on it?
Our team runs training sessions with yours, and there are videos covering the Central dashboard. If you'd rather not run it at all, we can onboard your clients for you. We'll go through the options on the call.
Can we put our own brand on it?
Yes, on the receptionist, your logo and branding rather than Central's. The agency track is the other way round: Central's brand on the product, a recurring margin to you. We'll talk through which fits on the call.
