Every
Web chat, WhatsApp, SMS, and social DMs, handled by the same brain that answers your phones. One inbox, one record, every channel.
It replies, qualifies, and books.
A visitor asks a question on your site or DMs you on Instagram. Central answers from your knowledge base, qualifies the lead, and offers a slot, all in the same thread.
Made to outperform all human and AI agents
Central comes preloaded with powerful marketing features such as lead collection, meeting booking, product recommendation, automatic ad click ID and source identification, and more.
Instantly make Central an expert in your business. Just link to your website or upload your existing documents, and Central AI will use that knowledge to answer complex customer questions with confidence.
Collect leads, book meetings, and send them to your CRM right away
Let our AI ask the right questions, qualify leads in real time, and book meetings directly on your calendar, while filtering out unqualified leads. Push leads into your own CRM, or use the free in-built Central CRM.
Website, SMS, WhatsApp & Socials: Works where your customers are
Your AI assistant gives every customer a direct line to your business on the channels they already use. Whether they're using live chat on your website or sending a DM, they get an instant, helpful response every time.
Track performance and improve your customer service agent on-the-go
Central gives you a real-time dashboard of every customer conversation, so you can stop guessing. See which queries are most popular and which support questions are slowing you down, all in one place.
Qualify users & take next steps with lead intake flows
Create custom lead flows that ask the right questions, qualify automatically, and instantly trigger the next best action like booking, tagging, or follow-up.
The perfect handoff between AI and human.
Tell Central AI customer service when to transfer to a human. Or take over conversations anytime you want with a single click.
More ways Central works for you
Your front desk knows your pipeline. Your scheduler talks to your CRM. Your assistant reads your inbox. Ask Central can pull context from across the business and turn it into action.
Free built-in CRM
Track, qualify, and export leads instantly with a built-in CRM that integrates with your existing CRM.
Quick actions in chat
One-click booking, callbacks, file downloads, and external links right inside the chat window.
Easy agent management
Create multiple agents with different names, avatars, and instructions switch or edit anytime.
Every place they message you, covered.
ALL IN ONE
Integrate with 8,000+ apps instantly
Central works with your existing tools. Leads, calls, and data sync automatically.
THE SUITE
VOICE
Frequently Asked Questions
Can I embed Central as a chat widget on my website?
Definitely! Central easily integrates as a customizable chat widget directly onto your website, streamlining customer engagement and lead capture.
Is it possible to customize the appearance of the chat widget?
Yes, you can fully personalize Central's appearance, including color schemes, style, greetings, headlines, subtitles, avatars, names, quick actions, and overall tone.
Can I tailor the voice and personality of my chat agent?
Absolutely! Customize your chat agent's knowledge base, conversational tone, and personality to reflect your brand accurately.
How does Central's lead qualification work?
Lead qualification can be tailored using our predefined templates or custom criteria. Central automatically qualifies leads based on your settings, ensuring only qualified leads are escalated for meetings or human follow-up.
Can I review individual conversations?
Yes, Central allows you to access detailed chat histories directly from your dashboard for in-depth monitoring and insights.
Can multiple team members handle escalated conversations?
Absolutely! Add team members to receive instant notifications when chats require human attention, ensuring quick response times.
Can Central integrate with HubSpot, Salesforce, Pipedrive, or Zoho CRM?
Yes, Central seamlessly integrates with popular CRMs such as HubSpot, Salesforce, Pipedrive, and Zoho through Zapier, automatically syncing captured leads and interactions.
Can Central automatically book calls for me?
Yes, Central automates scheduling calls based on your predefined availability, streamlining your sales and follow-up process.
Can I track conversations and get insights?
Definitely! Central provides analytics and visualizations of conversation volumes, popular topics, customer satisfaction (CSAT) scores, lead metrics, and more.
How do I customize my chat agent's knowledge?
You can easily populate the agent's knowledge base by uploading URLs, files, or entering text directly. Supported formats include TXT, HTML, MD, PDF, DOC, and DOCX.
What integrations does Central support?
Central connects seamlessly with over 6,000 apps via Zapier, including Gmail, Notion, Google Sheets, and Calendly, allowing you to automate workflows without any coding.
What kind of automations can Central perform?
Central enables powerful automations like sending chat interactions to Slack or email, auto-creating CRM entries upon form submissions, logging interactions to Google Sheets, and triggering custom workflows based on calendar events or external forms.
