Prior authorization takes 13 hours a week from every physician. Central runs the whole desk. Agents work the portals and the phone trees, our specialists take the denials and appeals, and it does not stop at 5pm.
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Connected to your apps
Hand off the portal. Keep the judgment.
Wing has run operations inside businesses for years. Central is the agent layer on top of that workforce.
Per physician, per week, lost to prior auth
Of physicians have staff whose only job is prior auth
Of denials now trace to prior auth, the second largest category
You describe the work once, on a call. We build and run everything after that.
ALL IN ONE
And a real person for the moments that need one.
When a conversation is genuinely hard, an upset customer or a real judgment call, it hands off to Central's human-staffed center with the full context already captured. Your business covers every hour, with a person on the line for the moments that deserve one.
A day on the desk.
What 24/7 actually looks like. Illustrative, based on the volumes practices tell us they run.
6:00 AM
The queue is already moving
Overnight determinations are pulled from every payer portal and written back before your team badges in. Approvals go to scheduling; anything pended is already flagged.
8:40 PM
New orders become submissions
Yesterday afternoon's orders are filed. Your authorization lead reviews the exceptions instead of starting from an empty queue.
1:10 PM
A Cigna denial arrives
The agent stops. A Central specialist picks it up with the chart history attached and starts the appeal, rather than leaving it for someone to notice next week.
4:25 AM
The phone still gets answered
A patient calls to book. Insurance is captured on the call and benefits are verified before morning, so the auth starts a full day earlier.
11:00 PM
Status checks run
Every open authorization is checked again. Nobody is on hold, because nobody is awake.
The agent does one half.
Our people do the other.
You are not buying software with gaps in it. You are buying the outcome, and both halves are included.
Files the authorization in the payer portal
Calls the payer and navigates the phone tree, then holds
Chases status until a determination lands
Recovers when a payer redesigns a page
Writes the result back into your system
Works nights, weekends and holidays
Everything that needs judgment.
Approve every workflow before it runs
Attach the clinical documentation
Sign in where the payer demands multi-factor
Work denials and pended clinicals
Book and prepare the peer-to-peer
Draft and file the appeal
Both are included in one price. Your team does not get handed the leftovers, and you do not hire anyone to cover the difference
Integrate with 8,000+ apps instantly
Central works with the tools your business already uses. Leads, calls, messages, meetings, tasks, payments, and CRM data stay in sync automatically.
Wing brings the people.
Central brings the agents.
We were the ones clicking. Wing has run administrative operations inside businesses for years, and Central is the agent layer we built on top of that workforce.
Trained people who already run healthcare back offices
Ten thousand companies served. Specialists who work denials, appeals, peer-to-peers and the calls that need a human voice.
Agents that work the portals and practice systems
Signs in, submits, chases a determination and writes the result back. Runs nights, weekends and holidays without a queue forming.
Questions, before you book.
Tell us your three worst payers.
Twenty minutes. No deck. Name them and we will show you one running.
BAA signed before any patient data moves. You see our security documentation first.
